Speed at 12 mbps after testing for the 30 mbps plan

Just curious, have you rebooted the modem ? Sometimes it can help. You should be getting the full speed you are paying for (and a little more actually).

IF you have a device (PC or laptop) with an ethernet port, can you try connecting it with the included Ethernet cable directly to the modem/router and try running a speedtest again (you can use something like https://www.speedtest.net/ ).

Just to get an idea, I have the 120/20 plan, and this is what I get (I just ran it).

If the problem persists, Fizz Customer service agents are available online. they can run a remote test to see if there is a problem with the signal level. And if needed, they can send a technician to correct it.

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
• Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method, but facebook is the easiest.

**** However, due to the holidays, they have shorter hours of operation *******

31/12 : 7 am-4 pm (EST)

01/01 : 7 am- 10 pm (EST)

SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021

Hi, I have exactly the same problem. Did you manage to get it fixed ?