Speed at 12 mbps after testing for the 30 mbps plan
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They just did, contacted them via Facebook Messenger and now getting over 30mbps :)
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Contacted them via Facebook messenger and am now getting over 30 mbps! :)
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Just curious, have you rebooted the modem ? Sometimes it can help. You should be getting the full speed you are paying for (and a little more actually).
IF you have a device (PC or laptop) with an ethernet port, can you try connecting it with the included Ethernet cable directly to the modem/router and try running a speedtest again (you can use something like https://www.speedtest.net/ ).
Just to get an idea, I have the 120/20 plan, and this is what I get (I just ran it).
If the problem persists, Fizz Customer service agents are available online. they can run a remote test to see if there is a problem with the signal level. And if needed, they can send a technician to correct it.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
**** However, due to the holidays, they have shorter hours of operation *******
31/12 : 7 am-4 pm (EST)
01/01 : 7 am- 10 pm (EST)
SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021
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Hello EMCI,
I am sorry to hear about this situation.
Here you can find some troubleshooting you can try: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
If the issue persists please contact our support team to investigate this further: https://fizz.ca/en/contact-us
Have a lovely day,
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Hi, I have exactly the same problem. Did you manage to get it fixed ?
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When you contacted them, what did they say? Did they make you restart the modem or did they just fix it?
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I already went through all of the necessary steps before I contacted them, they ran some tests on their end and then they fixed the issue
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