on my phone I have 8 GB available.. my roaming data is on... could you help me, please
Hello Lana M.,I am sorry to hear about this situation.Please make sure that you are connected to T mobile or AT&T mobile.Also, please try to manually search for networks and all the available ones.If possible please test the SIM using a different phone.Here you can find more troubleshooting: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-whyIf the issue still persists please contact our support team.Have a lovely day,-Alex
IF you have CANADA+USA plan, then make sure you have the correct APN settings on your phone:
If you don't have a plan with USA included, you will need to get a travel add-on for the USA.
I second what Emporium has said. You need to have a Canada + US plan to use your data in the USA. If you have one, check your APN settings. If you don't have one, then you will have to buy a travel add on!
Hello @Lana M.
follow Emporium's recommendations, also reboot your phone. It's sometimes the last nudge required.
I do have a CAN+USA plan +4 GB which I have already finished. But I still have 8 GB rollover, which I am not able to use. I have already tried: restart my phone, remove and put back my SIM card, installing network setting(iPhone) Carrier Setting APN Update - icon never Pop-up (i can't update setting!) I don't know what to try next... Any recomendation, please. I really need my internet.
Hi Alex, I tried to put my SIM card in my 8 iPhone ....showing T-Mobile network but still no internet connection....
I have an IPhone13 now.....when i bought the additional data 4GB it was working,.. as soon as it finish it is NOT working to use my rollover 8GB????? what is the problem???
I really need someone from the support team, or I will go with another provider. It can not continue like that forever.. A few days I am without internet connection.
If anyone can help me,