Unable to buy a phone with paybright
I am currently trying to buy a phone with paybright on your site.
I tried multiple time on multiple browser, made sure to clear my cookies and such, used incognito mode, but I still get an error at the very end.
I also tried on PC and my phone and on my cousin phone...
Best Answer
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Hello @Nancy C. #21628,
I am really sorry that you encounter this situation,
The error you mentioned that you receive while you are ordering the phone, could be that it takes too much time for the order to be placed. And there might be a time limit there.
If you experience this error while you are finishing the matters with PayBright, then I suggest that you contact them directly with this.
You can find all the details on this FAQ, on point 5 you can find a link to reach them directly: https://fizz.ca/en/faq/how-does-financing-paybright-work
Thank you for your interest in our devices!
Have a good day!
-Eugen
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Answers
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Hi Nancy,
This how paybright works
https://fizz.ca/en/faq/how-does-financing-paybright-work
And you can ask for help
To Chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
4- The green chat bubble should appear after a few seconds in the bottom right corner.
Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us
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What is the error message exactly?
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it says Oops Your session has expired Please return to Fizz and checkout with PayBright again.
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Maybe. My cousin also bought a phone on fizz website a few days ago and she had a the same problem as me but it eventually worked for her so I dont know what im doing wrong.
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Therefore, it is an error on the part of Paybright. I would suggest you try again tomorrow.
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