Unable to buy a phone with paybright

Nancy C. #21628 · November 2021

I am currently trying to buy a phone with paybright on your site.

I tried multiple time on multiple browser, made sure to clear my cookies and such, used incognito mode, but I still get an error at the very end.

I also tried on PC and my phone and on my cousin phone...

Whizz · November 2021

Hello @Nancy C. #21628,

I am really sorry that you encounter this situation,

The error you mentioned that you receive while you are ordering the phone, could be that it takes too much time for the order to be placed. And there might be a time limit there.

If you experience this error while you are finishing the matters with PayBright, then I suggest that you contact them directly with this.

You can find all the details on this FAQ, on point 5 you can find a link to reach them directly: https://fizz.ca/en/faq/how-does-financing-paybright-work

Thank you for your interest in our devices!

Have a good day!

-Eugen

Fling · November 2021

Hi Nancy,

This how paybright works

https://fizz.ca/en/faq/how-does-financing-paybright-work

And you can ask for help

To Chat with Fizz support:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

4- The green chat bubble should appear after a few seconds in the bottom right corner.

Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us

Doomdrou · November 2021

What is the error message exactly?

Nancy C. #21628 · November 2021

Doomdrou

Nov 15, 2021

What is the error message exactly?

it says Oops Your session has expired Please return to Fizz and checkout with PayBright again.

Nancy C. #21628 · November 2021

https://forum.fizz.ca/en/discussion/comment/6597919#Comment_6597919

Maybe. My cousin also bought a phone on fizz website a few days ago and she had a the same problem as me but it eventually worked for her so I dont know what im doing wrong.