ordering a phone

JudyG
JudyG Posts: 7

Hi all,

I'm trying to order a phone but when I get to the end where I submit, it gives me an error and tells me to try again later. I've been trying for a few hours. All my info is correct..it's frustrating. Has anyone encountered this problem.

Thanks

Best Answer

Answers

  • Whizz
    Whizz Posts: 15,050

    Hello JudyG,

    I am sorry to hear about this situation.  
    Please try placing the order again after deleting the cache and cookies. 
    You can also try from a private/ incognito browser. 
    If the issue still persists please contact our support team: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

  • JudyG
    JudyG Posts: 7

    Thanks but I cleared my cache and still the same problem. I don't know what else to do, how to get this phone...help!!!!!

    fyi: I first ordered a sim card, then when that transaction was done I went to order the phone. Maybe I should've done it together🙄

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @JudyG


    Hi Judy,

    you should try another web browsers, or even another device, it would surely settle this problem the time of the command.

  • JudyG
    JudyG Posts: 7

    Hi, I tried on my phone, my Ipad & my chromebook with all the same result. by web browser do you mean other than google chrome? As you can tell I'm not too tech savy hehe

  • StefanM
    StefanM * Code référence/referral code !! 25$ -> ALXMQ * + 1GB/GO (DM me for GB/GO)Posts: 1,447

    Do you have by any chance any Adblockers running? Sometimes this causes some problems.

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
  • JudyG
    JudyG Posts: 7

    no I don't. It's so weird & frustrating.

  • JudyG
    JudyG Posts: 7

    I did try another browser with the same result. What now????

  • Your best bet would be to call the support team: https://fizz.ca/en/contact-us

This discussion has been closed.