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    • ordering a phone

    Posts: 7 ✭✭
    in Phones

    Hi all,

    I'm trying to order a phone but when I get to the end where I submit, it gives me an error and tells me to try again later. I've been trying for a few hours. All my info is correct..it's frustrating. Has anyone encountered this problem.

    Thanks

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    Best Answer

    • Posts: 10,182 ✭✭
      edited October 2021 Answer ✓


      As mentioned by Alex, if the issue still persists you should contact the support team.

      You can do it by opening the following link: https://fizz.ca/en/contact-us and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

      They'll be able to help you to finalize your purchase. : )

    Answers

    • Posts: 24,556 admin

      Hello JudyG,

      I am sorry to hear about this situation.  
      Please try placing the order again after deleting the cache and cookies. 
      You can also try from a private/ incognito browser. 
      If the issue still persists please contact our support team: https://fizz.ca/en/contact-us

      Have a lovely day,
      -Alex

    • Posts: 7 ✭✭

      Thanks but I cleared my cache and still the same problem. I don't know what else to do, how to get this phone...help!!!!!

      fyi: I first ordered a sim card, then when that transaction was done I went to order the phone. Maybe I should've done it together🙄

    • Posts: 10,182 ✭✭

      @JudyG


      Hi Judy,

      you should try another web browsers, or even another device, it would surely settle this problem the time of the command.

    • Posts: 7 ✭✭

      Hi, I tried on my phone, my Ipad & my chromebook with all the same result. by web browser do you mean other than google chrome? As you can tell I'm not too tech savy hehe

    • Posts: 1,453 ✭✭

      Do you have by any chance any Adblockers running? Sometimes this causes some problems.

    • Posts: 10,182 ✭✭
      JudyG


      Yes, that’s exactly what I meant. : )

    • Posts: 7 ✭✭

      no I don't. It's so weird & frustrating.

    • Posts: 7 ✭✭

      I did try another browser with the same result. What now????

    • Posts: 4 ✭✭

      Your best bet would be to call the support team: https://fizz.ca/en/contact-us

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