ordering a phone

JudyG

Hi all,

I'm trying to order a phone but when I get to the end where I submit, it gives me an error and tells me to try again later. I've been trying for a few hours. All my info is correct..it's frustrating. Has anyone encountered this problem.

Thanks

Dapfizzer

https://forum.fizz.ca/en/discussion/comment/6595126#Comment_6595126

As mentioned by Alex, if the issue still persists you should contact the support team.

You can do it by opening the following link: https://fizz.ca/en/contact-us and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

They'll be able to help you to finalize your purchase. : )

Whizz

Hello JudyG,

I am sorry to hear about this situation.  
Please try placing the order again after deleting the cache and cookies. 
You can also try from a private/ incognito browser. 
If the issue still persists please contact our support team: https://fizz.ca/en/contact-us

Have a lovely day,
-Alex

JudyG

Thanks but I cleared my cache and still the same problem. I don't know what else to do, how to get this phone...help!!!!!

fyi: I first ordered a sim card, then when that transaction was done I went to order the phone. Maybe I should've done it together🙄

Dapfizzer

@JudyG

Hi Judy,

you should try another web browsers, or even another device, it would surely settle this problem the time of the command.

JudyG

Hi, I tried on my phone, my Ipad & my chromebook with all the same result. by web browser do you mean other than google chrome? As you can tell I'm not too tech savy hehe

StefanM

Do you have by any chance any Adblockers running? Sometimes this causes some problems.

Dapfizzer

https://forum.fizz.ca/en/discussion/comment/6595118#Comment_6595118

Yes, that’s exactly what I meant. : )

JudyG

no I don't. It's so weird & frustrating.

JudyG

I did try another browser with the same result. What now????

Olivier B. 51429

Your best bet would be to call the support team: https://fizz.ca/en/contact-us