Hi, this is user community forum. Most of us are customers like yourself.
You need to contact Fizz support. You can send a message by facebookhttps://facebook.com/fizzca
Or you can also use Fizz chat. Make sure that:
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
It looks like you're new here. If you want to get involved, click one of these buttons!