Cannot remove credit card info.

Susan W. #2572
Susan W. #2572 Posts: 3 ✭✭
in Your Fizz Account
Please fix it ASAP. This has been over 3 months and still not working.

Answers

  • Fizzy
    Fizzy Posts: 11,823 ✭✭

    Hi, this is user community forum. Most of us are customers like yourself.

     

    You need to contact Fizz support. You can send a message by facebook
    https://facebook.com/fizzca

     

    Or you can also use Fizz chat. Make sure that:

    • You're logged into your Fizz account.

    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • GOAT
    GOAT Posts: 227 ✭✭
    Contact Fizz support to get this done. Facebook or live chat are recommended, but Facebook seems to be more effective.
  • Whizz
    Whizz Posts: 23,152 admin
    Hi Susan,
    If your credit card is associated with your plan, you won't be able to remove it, as well as if is the only payment method registered on your account. If your credit card isn't associated with any plan, you can go to My profile - Payment methods - and choose the payment method you would like to delete.
    To be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have a great day!
    Radu
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