It's frustrating, my service is out for 3 days now
Hi guys,
Do you guys care, I changed my sim card and I still didn't have service for 3 days now. A rep logged a tech ticket and I am still waiting for godot.
Frustrating experience, I work with my phone number
Best Answer
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Hello Ahmed H. #10020,
I am sorry for the situation encountered,
I have verified your account and I can see that the situation was resolved by the technical team on the 7th of April and since then you are able to use the services.
We sincerely apologize for the inconveniences caused.
We had a high volume of contacts in that period of time and you were informed later.
If you still experience issues with your line, please let us know in private.
Also, please note that the service is not for business. It is for residential use only.
You can see that information here: https://fizz.ca/en/faq/how-do-i-order-sim-card
Thank you for your understanding!
Have a great day!
-Eugen0
Answers
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Salut @Ahmed H. #10020
You are absolutely right, this is not acceptable. I understand that it may also be difficult to contact support these days. I can only offer my sympathies for the problem that you are facing.
I don't have any suggestion :(
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Contact them again and follow up. The tech people might be busy due to the ice storm or perhaps this is the reason why you don't have service? Good luck!
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Search network manually. See.ext and use that
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contacted them every day
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Contact support, we are users here, can’t help you with that matter
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Same thing for me ...switching sim card for a volte one ...no data from this moments ...it's been 2 weeks now
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Is it back now Ahmed H. #10020 ?
Really bad timing for switching sim card...
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It's back for most users
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I had the same issue - had to go to settings, networks, and manually select one of the two available Fizz network as the one that was selected automatically didn't work for data for some reason. The other fizz works just fine. Very strange.
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You have been very lucky that you were able to fix it by yourself honestly
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Or tech savvy!
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