It's frustrating, my service is out for 3 days now

Ahmed H. #10020
Ahmed H. #10020 Posts: 1 ✭✭
edited April 2023 in My Mobile

Hi guys,

Do you guys care, I changed my sim card and I still didn't have service for 3 days now. A rep logged a tech ticket and I am still waiting for godot.

Frustrating experience, I work with my phone number

Best Answer

  • Whizz
    Whizz Posts: 22,835 admin
    Answer ✓

    Hello Ahmed H. #10020,
    I am sorry for the situation encountered,
    I have verified your account and I can see that the situation was resolved by the technical team on the 7th of April and since then you are able to use the services.
    We sincerely apologize for the inconveniences caused. 
    We had a high volume of contacts in that period of time and you were informed later.
    If you still experience issues with your line, please let us know in private.
     Also, please note that the service is not for business. It is for residential use only.
    You can see that information here: https://fizz.ca/en/faq/how-do-i-order-sim-card

    Thank you for your understanding!
    Have a great day!
    -Eugen

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