Cannot enable VoLTE on Note 10+ with Fizz
Currently on vacation in Florida. I am coming from Fido. With Fido sim in my phone, I had the VoLTE toggle and I could turn it off and on. As soon as I put my new Fizz SIM card in (with the red lightning bolt & new Fizz account), the VoLTE option disappears in my menu.
Buddy I’m with has an iPhone, and after putting in his Fizz SIM card, he still has the VoLTE option. Upon turning it on on the iPhone on the ATT network, everything works perfectly. Texts and data work perfectly also on the Note 10+, but calling does not work. The same thing happened on the iPhone before I toggled the VoLTE on
Any ideas here?
Whizz Posts: 16,214
Thank you for reaching out.
I just verified your account and I noticed that your plan was just activated last month, so in theory, the VoLTE option should be available for you. I also noticed that the SIM card is VoLTE compatible, however, we do not have information about the phone you are using registered on your account. I would kindly suggest you reach back to us in private, so we can gather some more information and if necessary, forward a ticket to our technical team. Here is an FAQ on how to contact us https://fizz.ca/en/support#gsc.tab=0.
We are looking forward to chatting with you.
Have a good one!
First question, when you activated your Fizz Plan? https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work
The VoLTE must work if you activate your Fizz's plan after the March 15, 2022
Did you try to use T-Mobile too?
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/1
For sure you know better than me where is supposed to be the VoLTE option, since you already used with Fido, but only to be sure
- 1.Swipe down from the top of the screen
- 2Tap the Settings icon
- 3.Tap Connections
- 4.Tap Mobile Networks
- 5.Tap the status switch beside VoLTE Calls to toggle it on and off
Sébastien code ZXEL1 Posts: 1,341
Volte Note 10 Plus
Head into your phone's Settings. Tap on Connections. Tap on Mobile networks. Make sure the toggle next to "VoLTE calls" is turned on.Sep 19, 2019
How to enable VoLTE on the Galaxy Note 10 | Android Central
https://www.androidcentral.com › Phones › Samsung
Search for: Volte Note 10 Plus0
Did you also try to put your SIM in the iPhone?0
Nothing new, fizz messed up with VoLTE, it's like the lottery - you never know uf you will have VoLTE or no😂1
New account, VoLTE SIM card, VoLTE certified phone and it's not working 🤦♂️ - now what the issue? @Whizz can you help please?1
You know the answer, right? 😂1
Sugarkryptonite Posts: 8
Yea most of the time must use T Mobile. Unfortunately the signal is very bad and drops very often. Missing a lot of calls
Also yes I am aware of the steps to take to toggle VoLTE, but as mentioned, in step 5 of your list, the toggle is simply not there after installing the Fizz SIM card as it was with fido.0
Pretty sure they will close this thread saying to contact them directly. Am I right?2