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My Mobile
Archives for February 2020
Discussion List
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Carry-over GB?Hi, A fellow Fizz customer has told me that Fizz has a carry-over GB plan? For example, if not all…
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Receiving voicemail text messages from Fizz when no voicemail is left?Problem persists daily. How can I turn off VM without affecting my current plan?Answered ✓ Closed jeff S. #13322 75 views 2 comments 20 points Most recent by Olga P. #15146 My Mobile
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Method paymyHow I change my payment method?
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What can we do to prevent our account from being transferred to another company?I've seen this article recently "Canadian consumers stung by cellphone porting scam" on G…
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roaming doesn't work?Hi. I have US + Canada and my friend has Canada. Both of us cannot access the Internet when in Onta…Answered ✓ Closed Elizabeth J. #17914 801 views 7 comments 19 points Most recent by Elizabeth J. #17914 My Mobile
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Source code not foundCan not transfer unused data. Says source code not found with tell number or email.
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Update a new card for paymentsHello, my prepaid expires this month so I must change my payment method, but when I try to update a…
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adding a fourth sim card to the same address?seesm Fizz has a restriction on the number of accounts or at least the number of Sims cards that ca…
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Excessive payments?I was charged 3 times for my internet bill within a week. How does one get a refund?
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Why I cannot find my plan?After going to My Plans in my Fizz account, no information is there and ask me to create a plan.Answered ✓ Closed Chao F. #17857 11 views 8 comments 17 points Most recent by Chris K. #7521 My Mobile
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change payment card?how can i change the card registered for the payment. system dont allow me to remove the existing c…
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wallet moneyWasn't sure i see the right answer in community. Can i pay my bill by redeeming money from the wal…Answered ✓ Closed Mary A. #4092 13 views 4 comments 18 points Most recent by Chris K. #7521 My Mobile
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Who wants free data ?I have some few data to spare, anyone would be interested? I m giving out to get the badge
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Do I need to order fizz sim to transfer my number to fizz?I'm just curious and want to know Thanks
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Do I have to call to cancel my old mobile plan?Do I have to cancel my Vidéotron mobile plan that I had before registering to Fizz or do I have to …Answered ✓ Closed Martin G. 42829 472 views 2 comments 19 points Most recent by JessicaRen My Mobile
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Can I get gifted data with a plan without data?I saw this: https://community.fizz.ca/questions/2186228-rollover-data-stay-account-eventually-chang…
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Is there a way to record the dtmf tone to my greeting message?When someone rings the building buzzer at my apartment complex, I answer and dial 9 to let them in.…Answered ✓ Closed bilel B. #3942 261 views 5 comments 19 points Most recent by Chris K. #7521 My Mobile
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Why is my 3G not working?I made my paiement for my second month and now my 3G LTE is not working, some one explain, please
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I was assigned a *** number that is a long-distance call for anyone living in *******. I live in LonI was assigned a *** number when joining Fizz. I live in *******. My landline number is using *** t…
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Data to giveAnyone has data to give? I will be forever grateful.
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Does adding money to my wallet give me points?Does adding money to my wallet give me points?
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How can I order SIM with my visa?I've tried to put my credit card number and it say it's more digit than allowed. What should I do? …
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I want to put my mobile line on hold for 5 months, how will it work?I want to put my mobile on hold for 5 months, how will it work?
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Have payed yesterday still not active. ?I am new in fizz, I have finalized the payment to activate my account on the 17th february, but It'…Answered ✓ Closed Fares B. #17399 3 views 3 comments 18 points Most recent by Fares B. #17399 My Mobile
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Why can't I set up my voice mail? Calling from an Ottawa 613 number.When I go to my voice mail box to set it up, the automated voice says I'm calling from an unknown n…
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Why is my number being answered by someone else?I recently transferred my number to Fizz, but people are calling me and someone else is answering. …
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The voice quality?I have problem with the quality of voice calling. It's unclear and noisy. I have to ask people to r…
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Is the recipient notified when I gift data?Does it simply add the data to the monthly allowance or it also notifies the person saying that the…Answered ✓ Closed Olivier S. 42689 6 views 6 comments 28 points Most recent by Chris K. #7521 My Mobile
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Daily use does not match monthly use ?Hello, my daily data use does not match my monthly usage. Anyone else have this problem ?
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SMS and Airplane Mode?How many days are SMS or text messages kept on the Fizz server when our phone is in airplane mode o…