Why I cannot find my plan?

Chao F. #17857

After going to My Plans in my Fizz account, no information is there and ask me to create a plan.

Sylvain C. #588

Are you a new subscriber? It might take a couple of hours to be there

André L. #16536

Did you already have an active plan or you just created it a few moments ago?  Was your credit card charged?  If you just created a new plan, give it a few moments to activate.

 

If nothing appears, you can contact Fizz support tomorrow

Nini G. #13860

If you still don’t see it tomorrow, personally I would communicate with them by messenger, that’s what works best for me.Good luck with this issue!

Bozo

Since how many time did you subscribe ? Did you try with a different browser ?

MichelP

Chao,
Have you activated your sim card and choose a plan today?
It can take somes hours to be activated.
Or tomorrow morning, contact the Fizz support by chat.
This service is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/faq/activate

Benoit D. #9220

Contact fizz

Chao F. #17857

Thank all of you for the answer. I find I have to log on with FIZZ account instead of signing in with Google, even the email address is same.

Chris K. #7521

Are you trying to change your plan or create one?