Matthew A. #24717 ✭✭

Hey, I just received my phone tonight and I didn't need to show ID to the delivery person, I just needed to sign. So likely anyone in your household could sign for the phone. Oh and the courier company never updated the status to out for delivery, so I didn't know that it was going to arrive today. Hope this helps, Matt

Not sure what the problem was - everything was configured properly and as I mention my phone is volte certified and my lte sim activated. It happened on my last two trips to the US. I don’t have a U.S. plan. I just wanted to use the pay as you go option. When I contacted support they said it should work, but I should…

Next time you have Wi-Fi try to download some content to watch later that will save you some data. I hope your new apartment is slowly turning into a home with the unpacking.

Oh No! Definitely chat with support sounds like you will need a replacement.

I had the same problem in the UK this Summer. Other than data, i couldn’t get any pay as you go services to work in the Uk. Although we did receive phone calls for some reason., which isn’t supposed to work 🤪. Luckily, the data for messages will be very small unless you send pictures etc. Enjoy your trip!

Hi Mohammed, You might want to purchase a local SIM card for where you are located and an unlocked phone. Even if someone could send you the SIM card, I am not sure if you would even be able to activate it while you are in another country. Good luck!

Hi Suzanne, My internet came back on with no modem reset. It looks like Fizz has acknowledged that some people have no internet still, they are working on it. Try to chat or send a message on messenger. Good luck!

That is really strange, see this from Fizz https://community.fizz.ca/questions/1820195-incoming-calls-free

Nice idea Fizzy!

Hi Zeynep, Take a look at this to help choose your speed https://fizz.ca/en/faq/which-speed-should-i-choose Fizz also uses the cable network for internet. If you choose Fizz, make sure the technician checks your line at installation. Hopefully they can verify the source of your problems with Vidéotron.

J'utilise le routeur Fizz.

I don't think there are any negotiations with Fizz on plan costs. "Everyone gets a fair price" is the motto. Unless you are a beta subscriber and then you get a good deal! :)

Hi Yeonsoo, You will need to log back into your account to get the return form. Follow these directions to return your modem https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

Hi Julie, Fizz won't let you split your account, but you can add another payment method to your account. Under profile, add payment method. Then back on the plan you want to change, click manage plan and then payment method. There you can pick the new payment method as the default payment.

Hi Hirwa, Did the technician not verify the line when they brought the modem??? I think they are supposed to do this. See if you can trace back your Cable line in your building -maybe you will see where it is disconnected and you can reconnect it. Are there another jacks in your apartment? You should chat with Fizz as Mike…

Bonjour Kathleen, Vous devrez associer votre nouvelle carte à votre forfait actuel. Vous pouvez maintenant supprimer votre ancienne carte. https://fizz.ca/fr/faq/comment-mettre-a-jour-mon-mode-de-paiement-ou-ma-carte-de-credit

Just follow this guide. https://fizz.ca/en/faq/unsubscribe Note, if you are leaving in the middle of the current payment cycle, you will not receive a prorated refund. Good luck with your move!

Thought of another, when you click on contact us on their website the Chat bubble should appear. None of the searching for a help topic, scrolling down to find a chat box. Also fix the search engine on the website so it can return more relavent solutions. Easy-peasy to Fix :)

I think these count as an SMS through your phone. “ Check your messages on your computer You can use your computer to chat with your friends through Messages for web, which shows what’s on your Messages mobile app. Messages for web sends SMS messages using a connection from your computer to your phone, so operator fees…

Je pense qu'après l’iPhone 11 :P

Je n'ai pas eu ce problème. pas sûr du coût pour Fizz? Le réseau Vidéotron l'a déjà

Quelle erreur recevez-vous? Votre numéro de téléphone provient-il de la zone d'abonnement?

Thanks for the bonus!

Did you try to test some combinations of the address? Avenue Av etc. This might have some useful information. https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Do you know if they were able to subscribe? If so, you should chat with fizz. Might be just a display error

You can also send them a message on Facebook. https://www.facebook.com/fizzca/

Hi Maged, Sorry to see you go. Here is how you unsubscribe https://fizz.ca/en/faq/unsubscribe Remember - you will NOT get a prorated refund on mobile services.

Do you have the app? Click on the my Wifi section and you can turn on and off the guest account there. You can also pick a password.

Si vous changez, n'oubliez pas d'utiliser un referral code pour obtenir un crédit de 40 $

Je ne suis pas sûr de Cowansville, mais pas de problèmes à MTL et dans les Laurentides pour moi. Voir ce post https://communaute.fizz.ca/questions/2066554-cowansville