May I only buy a phone?
Answers
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There real person, but only by chat. Phone are always unlock, if you want Fizz you can transfer your number, but need a Fizz SIM or free eSIM.
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I don't think, you can buy a phone only. It always has to be paired with a plan. However, once you have the phone, you can cancel the plan immediately, so that you only have to pay for one month of service. And you can pair with the cheapest possible plan, currently $10 in AB, BC and ON or $11 in QC.
Phone will not be locked, as long as it is compatible with the other carrier, all you'd have to do is use/transfer their (e-)sim.
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Hi, it's no longer legal in Canada to sell locked phones.
Support is only online through the support, on the forum with us volunteers, or privately later with the forum admin @Whizz .
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Hello sophia111,
Thank you for describing your request to us.
You can purchase a phone from us without having a Fizz mobile plan. Fizz currently allows customers to buy a phone without subscribing to a Fizz mobile plan. Our FAQ page explicitly states: “No minimum plan required, no matter which phone you choose.” You can find more information here: https://fizz.ca/en/phones/buying-a-phone-with-fizz
Also, all phones sold by Fizz are unlocked. As G225 code IRSGE mentioned above, all carriers in Canada are required to sell unlocked phones. If you have any other questions, feel free to contact us privately through our support page: https://fizz.ca/en/support
I hope you have a pleasant day!
-Mihai, Community Moderator0 -
Thank you for your answers. I would like to understand Fizz better.
1. May I know if the phone is different (sim card holder on side) if I choose an eSIM? I have only used a physical SIM card before. If I choose an eSIM now, in the future, can I use a physical SIM card from another supplier?
2. I saw there is a 24-month requirement for the plan. If I cancel the plan, do I need to pay back the remaining discount amount?
4. I saw I can choose a province. I live in Calgary, Alberta. If I choose Alberta, can I receive calls and texts from all of Canada and the US?
5. I am not sure if the people answering questions on these discussion platforms are community helpers (Fizz customers) or the Fizz support team. Could you please clarify?
6. I am looking for a way to move my phone number from Public Mobile to Fizz. I want to choose a Pixel 8 Pro phone and the $20 Alberta plan. I would like to know the steps to transfer my number and set up the plan.
Thank you so much for answering these questions.0 -
Hello sophia111,
Thank you for describing your questions to us.
I will answer them one by one:
To choose an eSIM with Fizz means that your phone must be eSIM-compatible for the QR code to be scanned. You are simply choosing to activate your Fizz line using an eSIM instead of a physical SIM card. If your phone has a physical SIM card slot, you can still use a physical SIM card from another provider in the future, as long as the phone is unlocked and compatible with that provider.
For this question, we will need more details about the situation. Are you buying a phone from us in installments and you need a Fizz plan for this? You can contact us privately on chat by using this link: https://fizz.ca/en/support to properly discuss this question.
If you choose Alberta, you will be able to receive and make calls only within Alberta. If you want your plan to work in both Canada and the USA, you need to have the Canada + USA plan coverage. Also, you need to choose the province in which you will be using the Fizz services most (the province in which the address at which you live is).
On community, the answers you receive are from our users, however, Whizz is the account of the community moderators (Fizz support team). If you want to contact us privately, you must use the chat bubble provided in this link: https://fizz.ca/en/support.
The exact steps you have to follow to transfer your phone number to us are the following:
You need a Fizz SIM card, without a Fizz SIM card, you cannot activate your plan with us. To order a new SIM card, you will have to follow these steps: log into your Fizz member account → Overview → click on Get Started → Mobile → order a new SIM → add your shipping address → choose your shipping method → select a payment method and click 'Submit order' to pay for your SIM card.
You can physically purchase it from our Circle-K partners. Here's a map with our Circle-K partners: https://fizz.ca/en/participating-stores/sim-card/circle-k. Click the full-screen button, search for your address, and verify on the map which one is closest to you.
After you have the Fizz SIM card, you need to log into your Fizz member account → My plans → Add a Mobile plan (Create my plan button) → Activate my SIM card (or eSIM if that’s what you want) → use the activation code from your Fizz SIM card (this step is not necessary if you choose eSIM) → Click on the option "Transfer a number to Fizz" → insert your phone number and click the Search button → use the Phone's IMEI (Dial *#06# on your phone to get your 15-digit IMEI number, if the number is more than 15 digits long, send us only the first 15 digits.) or the account number / ID Client from your previous provider (You can contact them and ask for it or you can find it written on a bill).
You can see more details and a tutorial about this here: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz.
If you have issues with the transfer, you can see more details of how to solve the issue here:
I hope you have a pleasant day!
-Mihai, Community Moderator
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