Price change when trying to add voicemail

utilisateurfizz
utilisateurfizz Posts: 10 ✭✭
edited September 9 in My Mobile

Hi, I currently have a 0 GB Québec only calls & text plan for $17.40 which is decreased to $15.40 with the bonuses.

I want to add voicemail, but the plan I already have is inexplicably set at $18 (which then becomes $19 with the voicemail) I don't get where the extra 0.60 is coming from. A smile has probably started creasing your face as you read this, but know that it's more about principles than penny-pinching lmfao. I don't want to hand over even half a cent more than I have to to a telcom and I want to make sure there isn't some asterisk trap I'm not seeing.

Just to confirm, changing a plan like this won't mess up the bonus cards I'm currently using, or decrease the ones I get later (by "resetting" the "loyalty" counter)?

Best Answer

  • Whizz
    Whizz Posts: 29,053 admin
    edited September 10 Answer ✓

    Hello @utilisateurfizz ,

    Verifying your account the voicemail option is not included into your plan.

    If you want to add it, you need to make a plan change, under your Fizz account, My plans, Manage, Change my plan.

    The change will be effective starting the next payment cycle as we are a prepaid service. When you are proceeding with a plan change you will pay the actual prices for your plan.

    Please consult our FAQ for more details: https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail

    Related to the rewards applied on your plan, you won't lose them, if you change your plan they will be applied on the new plan too.

    Thank you for your kind understanding.

    Have a nice day!

    -Simona, Community Moderator

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 2,938 ✭✭

    Hi, you can't add features to an existing plan.

    You're essentially switching to a new plan with whatever features you choose, under the current pricing available, which might differ from what was available when you subscribed before.

  • G225 code IRSGE
    G225 code IRSGE Posts: 10,386 ✭✭
    edited September 9

    Hi, when you change something about your plan, the current price replaces the price. There are taxes and 911 fees.

    In Quebec, it's now $21.00 plus $0.55 for 911, plus tax.

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 3,032 ✭✭

    Fizz plan prices are locked until you change your plan and you need to change the plan to add voicemail

  • utilisateurfizz
    utilisateurfizz Posts: 10 ✭✭

    Thanks for the clarification

  • junozero
    junozero Posts: 2,347 ✭✭

    If you change your plan, your price will change.

  • makejopa
    makejopa Posts: 1,582 ✭✭

    Unfortunately, you can't add a feature to an existing plan. You need to review the currently available plans and select one that has the feature you are looking for.

This discussion has been closed.

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