How I Spent This Summer

md55
md55 Posts: 3 ✭✭
in My Mobile

I bought both voice and data travel add-ons for the USA specifically for this trip, but they turned out to be almost useless.

On the first day, I drove from Montreal to 150 Chem. du Père Roy, Saint-Herménégilde, QC J0B 2W0. I lost mobile service already as I was approaching the area, and it only came back after I restarted my phone. The connection was very unstable and kept dropping. It was so bad that I had to ask the campground owner for Wi-Fi.

The next day, I drove to Sargent's Purchase, NH 03846, United States, and for almost the entire route my phone showed that there was no network.

During the trip, I asked my travel companions several times whether their phones were having the same reception problems. They laughed and said, “No, everything works fine because we don’t use Fizz”.

Best Answer

  • Whizz
    Whizz Posts: 29,053 admin
    Answer ✓

    Hello @md55 ,


    We are sorry for the inconvenience.

    Verifying your Fizz account, I can see that both of your plans has Travel Add-Ons for USA and all of them are active and functional.

    If you encounter roaming issues, please make sure that the roaming function is activated on your phone, I recommend you to reset the network settings and also make sure that the operating system is up to date.

    Please make sure that your phone is Volte compatible with Fizz in order to work.

    I invite you to consult our FAQ too:https://fizz.ca/en/faq/im-travelling-outside-my-coverage-area-what-are-my-options

    If the issue persists, please contact us by chat to assist you further in real-time:https://fizz.ca/en/support

    Thank you for your cooperation.

    Have a nice day!

    -Simona, Community Moderator

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 10,386 ✭✭
    edited September 1

    Fizz uses V. and other external networks. In the USA, Fizz operates on a major network, so this isn’t a Fizz issue in the USA. In the corner of the campsite, it's the R. network, normally like a Fizz subnetwork.

    It’s possible that this is unstable because of the valleys. It’s also possible that the signal is picking up one from the USA.

    Do you have a VoLTE-certified phone from Fizz?
    Is your phone from North America or Canada?
    What’s the model?
    Do you have active roaming?

    There has never been a problem with Fizz.

  • makejopa
    makejopa Posts: 1,582 ✭✭

    That is really unfortunate. Could you try manually selecting a network?

This discussion has been closed.

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