Can esim be installed from abroad?

Elegant_Tangerine
Elegant_Tangerine Posts: 32 ✭✭
in My Mobile

Hello! I'm a student studying in Toronto, so I have a Canadian address and also a plan with Fizz.

My mom is flying in from overseas and I’m wondering about Fizz eSIMs.

Can she set up/install/activate the Fizz eSIM before she travels (while she is not in Canada), so that it’s ready to go as soon as she lands here?

I understand she won't be able to actually use the service until she arrives, but ideally everything would be installed already and she would just have to turn on the eSIM when she gets off the plane at the airport.

Has anyone done this before? Does it work fine?

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 2,772 ✭✭

    Hi, you can Ask support directly via chat
    https://fizz.ca/en/support

    Keep in mind if you have funds in account's wallet and roaming is enabled the wallet might be charged automatically before arriving.

  • BradDoell
    BradDoell Posts: 521 ✭✭

    Hi @Elegant_Tangerine
    I don’t see a technical reason why this wouldn’t work, assuming she will be asking for a new number.
    I suggest she try it out and let us know how it goes!
    Cheers,
    Brad

  • Linkin
    Linkin Posts: 458 ✭✭

    Interested, awaiting the answer

  • junozero
    junozero Posts: 2,274 ✭✭

    She need install it after she lands here.

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 3,930 ✭✭

    @Elegant_Tangerine said:
    Hello! I'm a student studying in Toronto, so I have a Canadian address and also a plan with Fizz.

    My mom is flying in from overseas and I’m wondering about Fizz eSIMs.

    Can she set up/install/activate the Fizz eSIM before she travels (while she is not in Canada), so that it’s ready to go as soon as she lands here?

    I understand she won't be able to actually use the service until she arrives, but ideally everything would be installed already and she would just have to turn on the eSIM when she gets off the plane at the airport.

    Has anyone done this before? Does it work fine?

    @Whizz could you help this Fizzer. He is surely anxious to quickly inform his mom

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 915 ✭✭

    The key here is to try, there is no way to answer this and account for every possible eventuality. There are two reasons this may fail.
    1. Fizz itself blocks access to the eSIM activation server from certain places or countries for "security reasons" (completely ignoring that the eSIM activation protocol is designed to be secure in itself).
    2. The WiFi, your mom would put her phone on to activate the eSIM, does not provide a fully transparent Internet connection, i.e. it is blocking certain types of Internet traffic or protocols. The best chance you have using a WiFi from a private residential home Internet connection in a country without any great big beautiful national firewalls.

  • Whizz
    Whizz Posts: 28,843 admin

    Hello Elegant_Tangerine,
    Thank you for your question.

    As long as she has the QR code available, she can install the Fizz eSIM from anywhere; she does not need to be located in Canada to complete the installation. However, the services may not work depending on her location. If she would like to use Fizz services while outside Canada, she can purchase the appropriate Add-Ons.

    You can find more details about using Fizz services outside your coverage area here:
    https://fizz.ca/en/faq/im-travelling-outside-my-coverage-area-what-are-my-options

    For more information about eSIM installation, please refer to:
    https://fizz.ca/en/faq/install-and-activate-esim

    I hope you have a pleasant day!
    -Mihai, Community Moderator

This discussion has been closed.

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