2 days no data or cell service

Greasyfish13
Greasyfish13 ✭✭
in My Mobile
So I switched to the 5G plan, and it was supposed to change over on the 15th, and it did not the little 5G. Icon comes up but I have no service. No, no data. And I've made 2 tickets now. Countless conversations with the online support with no help. This is absolutely ridiculous.

Answers

  • Use_code_VGTIB
    Use_code_VGTIB ✭✭

    Hi, Did you check network settings to see 5G is being prioritized? You should also enable roaming and restart device to enroll to network.

  • G225 code IRSGE
    G225 code IRSGE ✭✭

    Reboot phone and retry.

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W ✭✭

    @Greasyfish13 said:
    So I switched to the 5G plan, and it was supposed to change over on the 15th, and it did not the little 5G. Icon comes up but I have no service. No, no data. And I've made 2 tickets now. Countless conversations with the online support with no help. This is absolutely ridiculous.

    Are you OK now?
    If no you should contact the support : https://fizz.ca/en/support
    I also ask to a FIzz's moderator to help you ( @Whizz could you give a look on that. Thanks)
    Welcome in the Forum and Fizz Community

  • Whizz
    Whizz admin

    Hello Greasyfish13,
    I am sorry for the situation you have encountered.

    I have verified your Fizz member account and I can see that a ticket has been created for your issue. The plan change order will be verified by our technical team and once we have news from them, we will reach you back via email.
    You can see your ticket in your Fizz member account → My settings → My tickets or in the "Overview" menu of your Fizz member account.
    If you have any other specific questions for us related to this, you can contact us privately on chat by using this link: https://fizz.ca/en/support.

    Thank you for your understanding and patience.
    I hope you have a pleasant day!
    -Mihai, Community Moderator. 

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