Payment failure ?
Hello.
Today my father receive bank notification for succeed payment from Fizz. After that he receive 2 notifications for unsucessful payments of my monthly prepaid plan?
He contact his bank and they say that there was a communication error with Fizz and he should check with them. We try to log to my account at Fizz but we got back Maintenance mode message.
So question is : Should I be worried about my monthly payment of my prepaid plan (everything for almost a year was smooth without any problem) or Fizz's system will try to make payment again after maintenance mode is gone ?
Also what if no payment is processed from Fizz in next 24 hours and how to make payment in this situation ?
Regards,
Best Answer
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Hello janeku,
Thank you for describing your situation to us.
I have verified your Fizz member account, and I can see that the payment went through today, 28/07/2026 at 4:38:22 AM.
You can see the payment by logging into your Fizz member account → My settings → Transaction history. You can see more details about the transaction history menu here: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders.
I hope you have a pleasant day!
-Mihai, Community Moderator1
Answers
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Hi @janeku
The maintenance period is know ended. So you will be able lo log to your account. If it's still not OK contact the support : https://fizz.ca/en/support
You can also contact @whizz in a private discussion by using th little envelop up this page.
Have a nice day0 -
Hello.
Thank you for this information.
I will contact you in private discussion.0 -
@janeku said:
Hello.
Thank you for this information.
I will contact you in private discussion.It's my pleasure. But you have to contact «whizz» in a private message. Not me. Just write «whizz» in the «recipients line»
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Just checked my account.
As I can see, there is information and confirmation about my payment BUT I can not access my plan to see anything about it. Looks like loading sign is going infinetly.
I can only access my settings page and check perks and badges.
No Plan menu access at all.0 -
@SuperFrizz 5CQ2W said:
@janeku said:
Hello.
Thank you for this information.
I will contact you in private discussion.It's my pleasure. But you have to contact «whizz» in a private message. Not me. Just write «whizz» in the «recipients line»
I did. Contacted Whizz, not you
I thought you could be under same name/alias but it is OK. When I type WHIZZ suggestion came up immediately.1 -
@janeku said:
Just checked my account.
As I can see, there is information and confirmation about my payment BUT I can not access my plan to see anything about it. Looks like loading sign is going infinetly.
I can only access my settings page and check perks and badges.
No Plan menu access at all.I just check in my account and I can access to my plan. So you still have to contact support for that (or private conversation with @whizz.
Hope it will be soon Ok
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@janeku said:
@SuperFrizz 5CQ2W said:
@janeku said:
Hello.
Thank you for this information.
I will contact you in private discussion.It's my pleasure. But you have to contact «whizz» in a private message. Not me. Just write «whizz» in the «recipients line»
I did. Contacted Whizz, not you
I thought you could be under same name/alias but it is OK. When I type WHIZZ suggestion came up immediately.
I understand. I would like to be one of those (because they are a lot of them who supervise the forum and often help Fizzers. Have a nice day1 -
@SuperFrizz 5CQ2W said:
@janeku said:
Just checked my account.
As I can see, there is information and confirmation about my payment BUT I can not access my plan to see anything about it. Looks like loading sign is going infinetly.
I can only access my settings page and check perks and badges.
No Plan menu access at all.I just check in my account and I can access to my plan. So you still have to contact support for that (or private conversation with @whizz.
Hope it will be soon Ok
I just checked and it is accessible. I can see infor for my payment saying "Payment in 3 days" . there is no any link, click or similar for manual payment. Does it means it will be automatically payed in 3 days, without any worries ?
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@janeku said:
@SuperFrizz 5CQ2W said:
@janeku said:
Just checked my account.
As I can see, there is information and confirmation about my payment BUT I can not access my plan to see anything about it. Looks like loading sign is going infinetly.
I can only access my settings page and check perks and badges.
No Plan menu access at all.I just check in my account and I can access to my plan. So you still have to contact support for that (or private conversation with @whizz.
Hope it will be soon Ok
I just checked and it is accessible. I can see infor for my payment saying "Payment in 3 days" . there is no any link, click or similar for manual payment. Does it means it will be automatically payed in 3 days, without any worries ?
I think You should not worry anymore. Check on 3 days
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