Payment failure ?

janeku
janeku Posts: 13 ✭✭
in My Mobile

Hello.
Today my father receive bank notification for succeed payment from Fizz. After that he receive 2 notifications for unsucessful payments of my monthly prepaid plan?
He contact his bank and they say that there was a communication error with Fizz and he should check with them. We try to log to my account at Fizz but we got back Maintenance mode message.
So question is : Should I be worried about my monthly payment of my prepaid plan (everything for almost a year was smooth without any problem) or Fizz's system will try to make payment again after maintenance mode is gone ?
Also what if no payment is processed from Fizz in next 24 hours and how to make payment in this situation ?

Regards,

Best Answer

  • Whizz
    Whizz Posts: 28,206 admin
    Answer ✓

    Hello janeku,
    Thank you for describing your situation to us.
    I have verified your Fizz member account, and I can see that the payment went through today, 28/07/2026 at 4:38:22 AM.
    You can see the payment by logging into your Fizz member account → My settings → Transaction history. You can see more details about the transaction history menu here: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

Answers

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 3,401 ✭✭

    Hi @janeku
    The maintenance period is know ended. So you will be able lo log to your account. If it's still not OK contact the support : https://fizz.ca/en/support
    You can also contact @whizz in a private discussion by using th little envelop up this page.
    Have a nice day

  • janeku
    janeku Posts: 13 ✭✭

    Hello.
    Thank you for this information.
    I will contact you in private discussion.

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 3,401 ✭✭

    @janeku said:
    Hello.
    Thank you for this information.
    I will contact you in private discussion.

    It's my pleasure. But you have to contact «whizz» in a private message. Not me. Just write «whizz» in the «recipients line»

  • janeku
    janeku Posts: 13 ✭✭

    Just checked my account.
    As I can see, there is information and confirmation about my payment BUT I can not access my plan to see anything about it. Looks like loading sign is going infinetly.
    I can only access my settings page and check perks and badges.
    No Plan menu access at all.

  • janeku
    janeku Posts: 13 ✭✭

    @SuperFrizz 5CQ2W said:

    @janeku said:
    Hello.
    Thank you for this information.
    I will contact you in private discussion.

    It's my pleasure. But you have to contact «whizz» in a private message. Not me. Just write «whizz» in the «recipients line»

    I did. Contacted Whizz, not you :) I thought you could be under same name/alias but it is OK. When I type WHIZZ suggestion came up immediately.

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 3,401 ✭✭

    @janeku said:
    Just checked my account.
    As I can see, there is information and confirmation about my payment BUT I can not access my plan to see anything about it. Looks like loading sign is going infinetly.
    I can only access my settings page and check perks and badges.
    No Plan menu access at all.

    I just check in my account and I can access to my plan. So you still have to contact support for that (or private conversation with @whizz.

    Hope it will be soon Ok

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 3,401 ✭✭

    @janeku said:

    @SuperFrizz 5CQ2W said:

    @janeku said:
    Hello.
    Thank you for this information.
    I will contact you in private discussion.

    It's my pleasure. But you have to contact «whizz» in a private message. Not me. Just write «whizz» in the «recipients line»

    I did. Contacted Whizz, not you :) I thought you could be under same name/alias but it is OK. When I type WHIZZ suggestion came up immediately.

    :D I understand. I would like to be one of those (because they are a lot of them who supervise the forum and often help Fizzers. Have a nice day

  • janeku
    janeku Posts: 13 ✭✭

    @SuperFrizz 5CQ2W said:

    @janeku said:
    Just checked my account.
    As I can see, there is information and confirmation about my payment BUT I can not access my plan to see anything about it. Looks like loading sign is going infinetly.
    I can only access my settings page and check perks and badges.
    No Plan menu access at all.

    I just check in my account and I can access to my plan. So you still have to contact support for that (or private conversation with @whizz.

    Hope it will be soon Ok

    I just checked and it is accessible. I can see infor for my payment saying "Payment in 3 days" . there is no any link, click or similar for manual payment. Does it means it will be automatically payed in 3 days, without any worries ?

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 3,401 ✭✭

    @janeku said:

    @SuperFrizz 5CQ2W said:

    @janeku said:
    Just checked my account.
    As I can see, there is information and confirmation about my payment BUT I can not access my plan to see anything about it. Looks like loading sign is going infinetly.
    I can only access my settings page and check perks and badges.
    No Plan menu access at all.

    I just check in my account and I can access to my plan. So you still have to contact support for that (or private conversation with @whizz.

    Hope it will be soon Ok

    I just checked and it is accessible. I can see infor for my payment saying "Payment in 3 days" . there is no any link, click or similar for manual payment. Does it means it will be automatically payed in 3 days, without any worries ?

    I think You should not worry anymore. Check on 3 days

This discussion has been closed.

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