No Service abroad
Hello,
I'm currently in Mongolia, and the Fizz SIM cannot find any cell service here for some reason. I went from Canada > Mongolia > Japan > and back to Mongolia again, but it can't find any service here. It was working when I came here and in Japan the previous time. I've tried many pieces of advice online, but no luck yet.
Best Answer
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Hello btslmnn ,
I verified our website and we don`t have partner networks in Mongolia.
So if it worked before, it was out of sheer luck.
Remember that when you travel you need to verify if the desired country is supported by our partners via My plans - Manage - Travel.
https://fizz.ca/en/faq/im-travelling-outside-my-coverage-area-what-are-my-options
Thank you for your understanding.
Have a good one,
Raul, Community Moderator0
Answers
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Hi,
Did you try to contact customer support?
They can validate your addon or wallet availability.0 -
Hi, Try:
Roaming ON, network mode forced to 4G/3G (not 5G).
Manual network selection: Unitel / Mobicom / Skytel / G-Mobile.
Remove the SIM → restart the phone → reinsert the SIM.
Reset the phone’s network settings.
Check in Fizz:
Wallet not empty
Travel add‑on active
Payment successful / no recent payment issueContact support of Fizz with private message here: @Whizz
Website is undergoing maintenance this night.
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