No Service abroad

btslmnn
btslmnn Posts: 3 ✭✭
in My Mobile

Hello,
I'm currently in Mongolia, and the Fizz SIM cannot find any cell service here for some reason. I went from Canada > Mongolia > Japan > and back to Mongolia again, but it can't find any service here. It was working when I came here and in Japan the previous time. I've tried many pieces of advice online, but no luck yet.

Best Answer

  • Whizz
    Whizz Posts: 28,198 admin
    Answer ✓

    Hello btslmnn ,

    I verified our website and we don`t have partner networks in Mongolia.
    So if it worked before, it was out of sheer luck.

    Remember that when you travel you need to verify if the desired country is supported by our partners via My plans - Manage - Travel.
    https://fizz.ca/en/faq/im-travelling-outside-my-coverage-area-what-are-my-options

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 2,346 ✭✭

    Hi,
    Did you try to contact customer support?
    They can validate your addon or wallet availability.

    https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,990 ✭✭
    edited 8:25AM

    Hi, Try:

    Roaming ON, network mode forced to 4G/3G (not 5G).

    Manual network selection: Unitel / Mobicom / Skytel / G-Mobile.

    Remove the SIM → restart the phone → reinsert the SIM.

    Reset the phone’s network settings.

    Check in Fizz:
    Wallet not empty
    Travel add‑on active
    Payment successful / no recent payment issue

    Contact support of Fizz with private message here: @Whizz

    Website is undergoing maintenance this night.

This discussion has been closed.

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