@whizz please help stope my identity verification requirements

Vmansfield1983
Vmansfield1983 Posts: 2 ✭
in My Mobile
Every time I change my SIM card I need to get my identity verified
It is nonsense that this allows this to happen before 8pm which is unacceptable
Can you please get my sim swapped so I can activate my new eSIM because my phones been stolen and it’s possible my banking etc is at risk

Answers

  • Whizz
    Whizz Posts: 28,034 admin

    Hello Vmansfield1983 ,

    This is a security measure on the Fizz account , rest assured our colleagues will he able to assist further once you reach them on Live chat : https://fizz.ca/en/support
    It`s true that in a specific interval nobody can assist in this regard, but this is why you can reach us early in the morning at 8 AM to help with your request.

    Have a good one,
    Raul, Community Moderator

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