Modem returned at Videotron store but received notice that it was not received.

Mariatau
Mariatau Posts: 2 ✭✭
in Internet

Hi,

I returned the modem already but recently received a reminder to return the modem because it was not received. I also have the receipt. Can it be verified with a dedicated team please to avoid any surcharge?

Thank you,

Best Answer

  • Whizz
    Whizz Posts: 27,883 admin
    Answer ✓

    Hello Mariatau,
    I am sorry to hear about the situation encountered.
    I have verified the situation with our dedicated team and I can confirm that your  Wi-Fi modem has been received  at Fizz and that you will not be charged for the modem. 
    Just as a friendly reminder, even if you are charged for the modem after cancelling the internet service but do end up sending us back the modem, then you are automatically refunded. 
    Here is also an useful FAQ: https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet.
    If you encounter any other issues regarding the return of your modem, kindly contact us privately by using the green icon at the bottom of our support page: https://fizz.ca/en/support so we can assist you in real time. 
    Thank you for your kind understanding.
    -Gabriela, Community Moderator

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