Modem returned at Videotron store but received notice that it was not received.

Mariatau

Hi,

I returned the modem already but recently received a reminder to return the modem because it was not received. I also have the receipt. Can it be verified with a dedicated team please to avoid any surcharge?

Thank you,

Whizz

Hello Mariatau,
I am sorry to hear about the situation encountered.
I have verified the situation with our dedicated team and I can confirm that your  Wi-Fi modem has been received  at Fizz and that you will not be charged for the modem. 
Just as a friendly reminder, even if you are charged for the modem after cancelling the internet service but do end up sending us back the modem, then you are automatically refunded. 
Here is also an useful FAQ: https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet.
If you encounter any other issues regarding the return of your modem, kindly contact us privately by using the green icon at the bottom of our support page: https://fizz.ca/en/support so we can assist you in real time. 
Thank you for your kind understanding.
-Gabriela, Community Moderator

SuperFrizz 5CQ2W

You should contact support
https://fizz.ca/en/support

BeakBird

Contact support and as long as your receipt is dated before the return deadline you will not be charged.

Celine_CodeAU1GF

You should contact the support team.