Rogers and fido customers can't call our Network
Best Answer
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Hello @Renegade ,
At the moment, we do not have a confirmed issue regarding calls between the Rogers/Fido network and certain numbers on our network.
If you are experiencing difficulties calling certain numbers, we also recommend opening a ticket with your service provider (Rogers/Fido), as the issue may be related to call routing on their network.On our side, we can investigate the situation on a case-by-case basis. To do so, please contact our support team and provide specific examples of affected numbers, along with details about the failed calls.
Before contacting support, you can also try the following basic troubleshooting steps:
Restart your phone to refresh the network connection.
Enable and disable Airplane Mode to force a network re-registration.
Verify that the number is correctly dialed (including area/country code if applicable).
To contact support: https://fizz.ca/en/supportThank you for your understanding and cooperation!
Have a wonderful day!
-Simona, Community Moderator0
Answers
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Landlines and every other network and call us and I can call everybody
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Contact support.
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Hello @Renegade
You can join the support here : https://fizz.ca/en/support
Sorry I can't do more to help you.
I also refer Your post to @whizz (Fizz helper and moderator on the forum section) .
Welcome to the Forum and in the Fizz Community
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I hope this gets fixed soon. I wonder what happened.
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Rogers can call my Fizz but not Freedom.
In my cases.0 -
Try again, maybe it's fixed now.
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Maybe there's an issue going on. Are you able to make an outgoing call to a Rogers or Fido customer from your Fizz number? One of my friends is with Rogers, and I have no problems calling or texting him from my cell.
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Has this issue been resolved?
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I never had this problem calling Fizz from Rogers so I wonder how wide the problem is/was.
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