Cannot apply the 1 cad off upgrade award

oxruby
oxruby Posts: 6 ✭✭
in My Mobile

I cannot apply the upgrade award of 1 cad off in my benefizz. It shows a blank dialog. I don't know why.

Best Answer

  • Whizz
    Whizz Posts: 27,702 admin
    Answer ✓

    Hello @oxruby

    Thank you for letting us know about this situation.

    I have made the necessary verifications in your account and everything seems to be in order, so you should be able to replace the upgrades without any issues.

    Please log into your Fizz account using an incognito/private browser window in order to try again. Also, it might be a good idea to clear cache and cookies from your browser as well.

    If you still encounter issues after following these instructions, please contact us from the support page here: https://fizz.ca/en/support

    We appreciate your understanding in this situation.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,839 ✭✭

    Hi, try using private browsing or disabling browser add-ons and relog.

  • BradDoell
    BradDoell Posts: 490 ✭✭

    Hi @oxruby
    It is hard to tell from the screenshot, however it looks like all your “slots” are full. You only get so many, but more open up as you progress.
    If this is the case, tap one of the upgrades that you want to replace with the dollar off and tap “remove”.
    You should then be able to use the dollar off perk.
    Cheers,
    Brad

  • Mike RZMAX
    Mike RZMAX Posts: 8,953 ✭✭
    • Clear your browser cache
    • Try a private browsing mode
    • Disable the VPN if you are using one.
  • makejopa
    makejopa Posts: 668 ✭✭

    It may be that your slots are full. Depending on your level, you can only activate so many perks.

  • bjlockie
    bjlockie Posts: 594 ✭✭

    Keep trying, mine takes a few tries.

This discussion has been closed.

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