New instalation

Dominic C. #38098
Dominic C. #38098 Posts: 2 ✭✭
in Internet

I am moving in a new condo and need internet, when its the fist time is the installation included

Best Answer

  • Mike RZMAX
    Mike RZMAX Posts: 9,220 ✭✭
    edited May 16 Answer ✓

    @Dominic C. #38098 said:
    I am moving in a new condo and need internet, when its the fist time is the installation included

    If there is no coaxial cable, the cable installation will be done free of charge, he will also give you the modem without installing it.

    If you choose the VIP installation, for a cost of $60, the technician will also install the modem

    See point 3 of the following FAQ
    https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

Answers

  • Dominic C. #38098
    Dominic C. #38098 Posts: 2 ✭✭

    There is a coaxial cable but it has no tip for me to screw in the modem do i still pay for the installation

  • Whizz
    Whizz Posts: 27,822 admin

    Hello Dominic C. #38098,

    Thank you for your interest in our services. 

    If the address where you will move to has any coaxial activity in the last 24 months, you will have the modem delivered to you without a technician and you will be able to install it yourself. If you will not be able to connect it, then you have to contact us via chat in order to send a technician to your place to install the outlet and make sure that your connection works.

    If at that address there was no coaxial activity in the last 24 months, then your modem will be delivered by a technician and he will make sure to connect your coaxial outlet and verify the signals. 

    Please note, that if you request the WiFI setup as well, you will be charged 60$ + tax for the VIP installation.

    As a conclusion, you will not be charged for the installation and if you have the modem delivered to you by a technician, he will make sure you have internet when he leaves.

    You can find all the relevant information you need here: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

    For any other issues, you may contact us privately either here ( message the Whizz account) or via chat using this link: https://fizz.ca/en/support.
    Also, we have an app now and you can contact us through it. More details here: https://fizz.ca/en/faq/what-are-fizz-apps

    Thank you for your understanding!
    Have a great day!
    -Eugen, Community Moderator

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