I need to make a payment

Quithe
Quithe Posts: 2 ✭
in My Mobile
My plan is currently suspended and I need to make a payment. I continuously try to access the proceed to payment page, only to be met with a page that won't load. I've tried clearing my cookies/cache, private/incognito browsing, different search sites/browsers, and on my phone and computer. I need to pay my bill as I need to be available for my kids

Answers

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 2,602 ✭✭
    edited May 5

    You should contact support https://fizz.ca/en/support
    OR @Whizz

    Welcome @Quithe to the Forum and Whhizz community

  • Mike RZMAX
    Mike RZMAX Posts: 8,848 ✭✭

    @Quithe said:
    My plan is currently suspended and I need to make a payment. I continuously try to access the proceed to payment page, only to be met with a page that won't load. I've tried clearing my cookies/cache, private/incognito browsing, different search sites/browsers, and on my phone and computer. I need to pay my bill as I need to be available for my kids

    Contact support
    https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 27,620 admin

    Hello Quithe ,

    I tried to verify your account but I am not able to access it as it looks like it was locked for non-validation.

    Due to this issue, I can only invite you to try with another card as there might be something wrong with your current one, or to check with your bank for any blockages on your side.

    In the meantime, I escalated a ticket to address the validation issue of your account and we will reach you back via e-mail as soon as we have updates.
    Here you can find more details on the payment details also : https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    We can also continue the discussion further in private.

    Thank you also for your understanding.
    Have a good one,
    Raul, Community Moderator 

This discussion has been closed.

Categories