I need to make a payment

Quithe

My plan is currently suspended and I need to make a payment. I continuously try to access the proceed to payment page, only to be met with a page that won't load. I've tried clearing my cookies/cache, private/incognito browsing, different search sites/browsers, and on my phone and computer. I need to pay my bill as I need to be available for my kids

SuperFrizz 5CQ2W

You should contact support https://fizz.ca/en/support
OR @Whizz

Welcome @Quithe to the Forum and Whhizz community

Mike RZMAX

@Quithe said:
My plan is currently suspended and I need to make a payment. I continuously try to access the proceed to payment page, only to be met with a page that won't load. I've tried clearing my cookies/cache, private/incognito browsing, different search sites/browsers, and on my phone and computer. I need to pay my bill as I need to be available for my kids

Contact support
https://fizz.ca/en/support

Whizz

Hello Quithe ,

I tried to verify your account but I am not able to access it as it looks like it was locked for non-validation.

Due to this issue, I can only invite you to try with another card as there might be something wrong with your current one, or to check with your bank for any blockages on your side.

In the meantime, I escalated a ticket to address the validation issue of your account and we will reach you back via e-mail as soon as we have updates.
Here you can find more details on the payment details also : https://fizz.ca/en/faq/how-do-i-fix-payment-issue

We can also continue the discussion further in private.

Thank you also for your understanding.
Have a good one,
Raul, Community Moderator