Can't access Facebook and tiktok

LoveToronto16
LoveToronto16 Posts: 144 ✭✭
in My Mobile

I m in Ontario
Using iPhone
25GB

I can't access Facebook and tiktok

Best Answer

  • Whizz
    Whizz Posts: 27,600 admin
    Answer ✓

    Hello @LoveToronto16 ,

    I am sorry for the issue encountered.

    Verifying your account, your plan is active and functional, also you are under the coverage area, your mobile data should work.

    Please restart your phone, proceed with a network reset and make sure that the operating system is up to date.

    Test to see if it works after.

    You can consult our FAQ for more troubleshooting steps :https://fizz.ca/en/faq/how-do-i-access-internet-my-phone

    If the issue persist, please contact us by chat to assist you further:https://fizz.ca/en/support

    Thank you for your cooperation.

    Have a nice day!

    -Simona, Community Moderator

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,463 ✭✭
    edited 3:28AM

    Hi, 1. Completely restart your iPhone
    This forces a new network session.

    1. Turn cellular data off/on
      Settings → Cellular → turn off for 5 sec → turn on.

    2. Check the Fizz APN
      Settings → Cellular → Cellular Data Network
      The values must be:

    APN: mobile.bm

    MMSC: http://mms.mobile.bm

    MMS Proxy: 74.115.197.70:80

    If the APN is empty → that’s the cause.

    1. Disable VPN/Proxy if you have one
      Even a "disabled" but installed VPN can cause blockages.

    2. Test another DNS
      Settings → Wi-Fi → (i) → Configure DNS → Manual
      Add:

    1.1.1.1

    8.8.8.8

    If this fixes Facebook/TikTok → it was a Fizz DNS problem.

  • BradDoell
    BradDoell Posts: 485 ✭✭
    edited 1:27PM

    Good morning @LoveToronto16

    Here is the Fizz FAQ that may help you out.
    https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
    Cheers,
    Brad

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