Can't access Facebook and tiktok

LoveToronto16
LoveToronto16 Posts: 144 ✭✭
in My Mobile

I m in Ontario
Using iPhone
25GB

I can't access Facebook and tiktok

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,463 ✭✭
    edited 3:28AM

    Hi, 1. Completely restart your iPhone
    This forces a new network session.

    1. Turn cellular data off/on
      Settings → Cellular → turn off for 5 sec → turn on.

    2. Check the Fizz APN
      Settings → Cellular → Cellular Data Network
      The values must be:

    APN: mobile.bm

    MMSC: http://mms.mobile.bm

    MMS Proxy: 74.115.197.70:80

    If the APN is empty → that’s the cause.

    1. Disable VPN/Proxy if you have one
      Even a "disabled" but installed VPN can cause blockages.

    2. Test another DNS
      Settings → Wi-Fi → (i) → Configure DNS → Manual
      Add:

    1.1.1.1

    8.8.8.8

    If this fixes Facebook/TikTok → it was a Fizz DNS problem.

  • BradDoell
    BradDoell Posts: 485 ✭✭

    Good morning @LoveToronto16
    It would be unusual if you could use other some internet based data software but not others.
    Here is the Fizz FAQ that may help you out.
    https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
    Cheers,
    Brad

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