wanted to change my current plan

ladyr
ladyr Posts: 99 ✭✭
in My Mobile

And then this page came up, do I need a new SIM card now too? It won't just use my old Fizz sim card?????

Best Answers

  • Mike RZMAX
    Mike RZMAX Posts: 9,040 ✭✭
    edited May 2 Answer ✓

    @ladyr said:
    And then this page came up, do I need a new SIM card now too? It won't just use my old Fizz sim card?????

    Hi @ladyr

    To change a plan, you must follow the following steps
    My Plans ---> Manage my plan ---> Change my plan

    See the following FAQ
    https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

  • Whizz
    Whizz Posts: 27,743 admin
    Answer ✓

    Hello @ladyr ,

    Thank you for your post.
    As @Mike RZMAX said earlier, to change your plan you must access your Fizz account, under My plans, manage my plan, change my plan. There you can customize the plan as you desire.
    The order will be effective starting the next payment cycle as we are a prepaid service.
    Please consult our FAQ for more details:https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
    Verifying your account, I can see that you have managed to place the order.

    Have a wonderful day!
    -Simona, Community Moderator

Answers

  • ladyr
    ladyr Posts: 99 ✭✭

    Do I have to get a new fizz sim to change my plan?

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 13,158 ✭✭

    No, you don't need a new SIM card, you can continue to use your current SIM card.

  • ladyr
    ladyr Posts: 99 ✭✭

    How come it's making me make a selection of these 3 options only? :/

  • ladyr
    ladyr Posts: 99 ✭✭

    @Andrei_ref_R7VK1 said:
    No, you don't need a new SIM card, you can continue to use your current SIM card.

    It doesn't have that as an option :/

  • Goldfinch
    Goldfinch Posts: 735 ✭✭

    A couple of things come to mind. Had you clicked or tapped to change your plan or had you accidentally selected to add a new plan?
    Or, if you're a long time Fizz customer, maybe you have an older SIM card that needs to be updated to VoLTE?

  • ladyr
    ladyr Posts: 99 ✭✭

    @Goldfinch said:
    A couple of things come to mind. Had you clicked or tapped to change your plan or had you accidentally selected to add a new plan?
    Or, if you're a long time Fizz customer, maybe you have an older SIM card that needs to be updated to VoLTE?

    Thank you, one of the other comments answered, I just went to the front page for plans, vs going through the "manage account" part 😭😂

  • Charrylee
    Charrylee Posts: 679 ✭✭

    Yes, you don't need a new SIM card.

  • GrenadineSucrée
    GrenadineSucrée Posts: 192 ✭✭

    Keep in mind there is a delay when you change your plan it won't work right away it's going to be on the next cycle.

  • Goldfinch
    Goldfinch Posts: 735 ✭✭

    @ladyr said:

    @Goldfinch said:
    A couple of things come to mind. Had you clicked or tapped to change your plan or had you accidentally selected to add a new plan?
    Or, if you're a long time Fizz customer, maybe you have an older SIM card that needs to be updated to VoLTE?

    Thank you, one of the other comments answered, I just went to the front page for plans, vs going through the "manage account" part 😭😂

    I'm glad you got it sorted out! Hope you enjoy the features of your updated plan.

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