wanted to change my current plan
Best Answer
-
@ladyr said:
And then this page came up, do I need a new SIM card now too? It won't just use my old Fizz sim card?????
Hi @ladyr
To change a plan, you must follow the following steps
My Plans ---> Manage my plan ---> Change my planSee the following FAQ
https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan1
Answers
-
Do I have to get a new fizz sim to change my plan?
0 -
No, you don't need a new SIM card, you can continue to use your current SIM card.
1 -
How come it's making me make a selection of these 3 options only?
1 -
@Andrei_ref_R7VK1 said:
No, you don't need a new SIM card, you can continue to use your current SIM card.It doesn't have that as an option
0 -
A couple of things come to mind. Had you clicked or tapped to change your plan or had you accidentally selected to add a new plan?
Or, if you're a long time Fizz customer, maybe you have an older SIM card that needs to be updated to VoLTE?1 -
@Goldfinch said:
A couple of things come to mind. Had you clicked or tapped to change your plan or had you accidentally selected to add a new plan?
Or, if you're a long time Fizz customer, maybe you have an older SIM card that needs to be updated to VoLTE?Thank you, one of the other comments answered, I just went to the front page for plans, vs going through the "manage account" part 😭😂
0 -
Yes, you don't need a new SIM card.
0 -
Keep in mind there is a delay when you change your plan it won't work right away it's going to be on the next cycle.
0 -
@ladyr said:
@Goldfinch said:
A couple of things come to mind. Had you clicked or tapped to change your plan or had you accidentally selected to add a new plan?
Or, if you're a long time Fizz customer, maybe you have an older SIM card that needs to be updated to VoLTE?Thank you, one of the other comments answered, I just went to the front page for plans, vs going through the "manage account" part 😭😂
I'm glad you got it sorted out! Hope you enjoy the features of your updated plan.
1
