My Fizz mobile app is officially available!

Whizz
Whizz Posts: 27,721 admin
edited April 28 in Official Fizz communications

We’re pleased to announce that the My Fizz app is now available on the Google Play Store and the App Store.

What you can do with the app
With My Fizz, you can:
• Access your account at any time, directly from your phone
• Make transactions
• Manage your plans
• View and manage your rewards program
• Reach customer support easily

Download the app
• Google Play Store
• App Store

Questions about the app?
• FAQ

Thank you!

Comments

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,887 ✭✭

    Awesome, thank for sharing!

  • zipilgrim
    zipilgrim Posts: 807 ✭✭

    Woo finally! I've been hoping for this ever since I joined, thank you for making it happen!

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 2,386 ✭✭

    Any good reason to use the app instead of the website?

  • Whizz
    Whizz Posts: 27,721 admin

    @Fizz_Code_FRERG said:
    Any good reason to use the app instead of the website?

    My Fizz app is simply the mobile version of your Fizz My Account.
    It gives you access to the same features, just optimized for your phone. It is more user friendly! You don't have to open a browser, tap the URL.
    You can receive push notifications also, when you get a message from our Customer Service, for example.
    Thank you :)

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 2,386 ✭✭

    @Whizz said:

    @Fizz_Code_FRERG said:
    Any good reason to use the app instead of the website?

    My Fizz app is simply the mobile version of your Fizz My Account.
    It gives you access to the same features, just optimized for your phone. It is more user friendly! You don't have to open a browser, tap the URL.
    You can receive push notifications also, when you get a message from our Customer Service, for example.
    Thank you :)

    The push notification is a good reason to install it, thanks

  • Mike RZMAX
    Mike RZMAX Posts: 9,003 ✭✭

    Thank you for the new app!

  • Bois_3ISKD
    Bois_3ISKD Posts: 9,244 ✭✭
    edited April 29

    Thanks for the info !

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 825 ✭✭
    edited April 29

    I tried it and didn't have the best experience on Android.

    • Took three attempts with force stopping the app in-between before I was successfully logged in and actually saw content.
    • Suffers from the same problem that people keep reporting on the website. That if you try to keep staying logged in by cookies between sessions, pages won't load and the please wait circle would just keep rotating indefinitely.
    • After less than 24 hours, it "forgot" my login and I had to do it all over again.
    • Content is barely any different than what you get on a mobile browser from the webpage.

    Also, the link to the FAQ above just gets me

    Something ain’t right. Disconnect from your account, and log back in.

    even when I am not even logged in.

  • Whizz
    Whizz Posts: 27,721 admin

    @MobileFizzer_VBMV6 said:
    I tried it and didn't have the best experience on Android.

    • Took three attempts with force stopping the app in-between before I was successfully logged in and actually saw content.
    • Suffers from the same problem that people keep reporting on the website. That if you try to keep staying logged in by cookies between sessions, pages won't load and the please wait circle would just keep rotating indefinitely.
    • After less than 24 hours, it "forgot" my login and I had to do it all over again.
    • Content is barely any different than what you get on a mobile browser from the webpage.

    Also, the link to the FAQ above just gets me

    Something ain’t right. Disconnect from your account, and log back in.

    even when I am not even logged in.

    Thanks for sharing your feedback, it’s really appreciated.
    Regarding the FAQ link, we haven’t been able to reproduce the issue on our side. If it’s still happening, please contact our customer support with a screenshot so a ticket can be opened.
    As for the session and login issues, this is a known problem and our teams are actively working on fixing it.
    Have a good day!

  • Mattw
    Mattw Posts: 69 ✭✭

    It is cool. But there is a problem disturbing now. I have to log in everytime. Can it be fixed to keep the login info until the user chooses to log out?

  • Goldfinch
    Goldfinch Posts: 715 ✭✭

    @Whizz said:

    @MobileFizzer_VBMV6 said:
    I tried it and didn't have the best experience on Android.

    • Took three attempts with force stopping the app in-between before I was successfully logged in and actually saw content.
    • Suffers from the same problem that people keep reporting on the website. That if you try to keep staying logged in by cookies between sessions, pages won't load and the please wait circle would just keep rotating indefinitely.
    • After less than 24 hours, it "forgot" my login and I had to do it all over again.
    • Content is barely any different than what you get on a mobile browser from the webpage.

    Also, the link to the FAQ above just gets me

    Something ain’t right. Disconnect from your account, and log back in.

    even when I am not even logged in.

    Thanks for sharing your feedback, it’s really appreciated.
    Regarding the FAQ link, we haven’t been able to reproduce the issue on our side. If it’s still happening, please contact our customer support with a screenshot so a ticket can be opened.
    As for the session and login issues, this is a known problem and our teams are actively working on fixing it.
    Have a good day!

    I also get the same error for the FAQ link, even trying in an Incognito tab. Since this is for a new feature, maybe it only works for Fizz employees and needs permissions updated for customers and the general public?

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