1gb travel perk data didn't work

magicalex
magicalex Posts: 31 ✭✭
in My Mobile

I've added 1 GB travel perk valid for 1 week
when I was in Florida, I was able to use once, so there is no issue with the settings
the rest of the time, I was NOT able to use my data
Can I get i refund or get a new 1 GB perk?
Thanks
Alex

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,911 ✭✭

    Hi,
    You can contact support via chat
    https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,610 ✭✭
    edited April 28

    Hi, if you used the free 1 GB gift card, no, but if you purchased an add-on, if it hasn't been used at all, it may be possible yes to get a refund.

    For this to work, you need to enable roaming on your phone.

    See with support: https://fizz.ca/en/support

  • magicalex
    magicalex Posts: 31 ✭✭

    if you read carefully?
    i said it works 1st time, it means roaming was working
    I claim it , what's the point having 1GB not able to use it
    Thanks for your time

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 827 ✭✭

    @magicalex said:
    if you read carefully?
    i said it works 1st time, it means roaming was working

    Well, we have been reading carefully. You said "when I was in", so any tech babble and/or speculation as to why it may not have worked is no longer of any help to you.

    Previous posts are right, if you had activated the perk and used some of its data, only https://fizz.ca/en/support or a @Whizz could renew the perk for you on goodwill.

This discussion has been closed.

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