Trying to port out to Koodo

maryalexa91
maryalexa91 ✭
in My Mobile
I'm trying to movie my line to Koodo but it looks there is a problem in the process, they have used the IIMEI number and the Fizz account number but it has not been successfull.

Answers

  • Whizz
    Whizz admin

    Hello maryalexa91,

    I am sorry to hear that. 

    I have verified the account, and the plan has been been deactivated, as the transfer order to the other provider has been registered and finalized succesfully. 
    You can check the plan and see that it is deactivated at  My plans. 
    Regarding the port out process, please consult this FAQ: https://fizz.ca/en/faq/unsubscribe

    Thank you and have a good day! 
    -Aleaxandra, Community Moderator

  • doobyadeeb
    doobyadeeb ✭✭

    If there's a big offer w them right now, maybe it's heavy demand? Keep trying periodically for sure

This discussion has been closed.

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