The floor is yours!

SuperFrizz 5CQ2W · May 26

On line services are good. But sometimes I would prefer to speak directly by phone

Shubh_Scooby · May 29

I have been a member since last 2 weeks and the service is quite nice. More widespread VoLTE (call quality) and Wifi calling can be icing on the cake!

Mark123_2024 · May 29

@Shubh_Scooby said:
I have been a member since last 2 weeks and the service is quite nice. More widespread VoLTE (call quality) and Wifi calling can be icing on the cake!

I am glad you came with Fizz. Have fun!

Bobh123_ · June 1

I am new to fizz and have a few questions. We plan on possibly doing some travel in the USA for a period of less than 3 months each (I am aware of the 3 month time limitation) and want to know what is the best plan for us.

1/ If I purchase the Canada/USA plan does that give me data, text as well as voice calls in the USA without any roaming charges?
2/ Can I change my plan from a Canada only plan to the Canada/USA plan for a couple of months and then change it back after we return to Canada? If so is there a charge change the plan?
3/ If I purchase the Canada/USA plan, is there any benefit to purchasing the USA roaming plan as well?
4/ If I purchase the USA roaming package, is this something I can do for a month or two or do I need to it permanently be on my plan and pay for it even though I am not in the US for most of the year?

Apologies ahead of time if these are deemed “stupid” questions, I just want to be clear about the difference between the plans before I commit.

Thanks in advance.

Nat08 · June 20

Welcome to the community! 😊 It’s great to see the Fizz team getting involved directly — it really adds a human touch.

I’d love to see topics like:
• Tips to maximize points and rewards (especially for multi-line users)
• Clear comparisons of Fizz phones with reward offers vs outside deals
• Best practices for sharing data between accounts
• Updates on new features or upcoming promos

Looking forward to connecting more with the team and fellow Fizzers!

Bhizz · June 27

@swatt_code_K2HJV said:
I do not understand why this post is not available anymore in french.

This discussion is still active right here: forum.fizz.ca/en/discussion/2641335/la-parole-est-a-vous/p1 ⬅️

Bhizz · June 27

@SuperFrizz 5CQ2W said:
On line services are good. But sometimes I would prefer to speak directly by phone

We hear you. Fizz is built as a 100% digital service, but we’re always looking at ways to make our support experience smoother. If you ever need help, our live chat is available 24/7 here: https://fizz.ca/en/support

Bhizz · June 27

@Shubh_Scooby said:
I have been a member since last 2 weeks and the service is quite nice. More widespread VoLTE (call quality) and Wifi calling can be icing on the cake!

Glad to have you in the community. VoLTE and Wi-Fi Calling are definitely evolving. thanks for the feedback, it helps us improve what we offer.

Bhizz · June 27

@Nat08 said:
Welcome to the community! 😊 It’s great to see the Fizz team getting involved directly — it really adds a human touch.

I’d love to see topics like:
• Tips to maximize points and rewards (especially for multi-line users)
• Clear comparisons of Fizz phones with reward offers vs outside deals
• Best practices for sharing data between accounts
• Updates on new features or upcoming promos

Looking forward to connecting more with the team and fellow Fizzers!

Thanks a lot for the warm welcome and the thoughtful suggestions. These are exactly the kind of topics we want to dig into with the community. We'll be sure to pass these along to the team. They're right on point. Looking forward to more great exchanges here. 🙂

Bhizz · June 27

@Bobh123_ said:
I am new to fizz and have a few questions. We plan on possibly doing some travel in the USA for a period of less than 3 months each (I am aware of the 3 month time limitation) and want to know what is the best plan for us.

1/ If I purchase the Canada/USA plan does that give me data, text as well as voice calls in the USA without any roaming charges?
2/ Can I change my plan from a Canada only plan to the Canada/USA plan for a couple of months and then change it back after we return to Canada? If so is there a charge change the plan?
3/ If I purchase the Canada/USA plan, is there any benefit to purchasing the USA roaming plan as well?
4/ If I purchase the USA roaming package, is this something I can do for a month or two or do I need to it permanently be on my plan and pay for it even though I am not in the US for most of the year?

Apologies ahead of time if these are deemed “stupid” questions, I just want to be clear about the difference between the plans before I commit.

Thanks in advance.

Not “stupid” at all. It’s smart to plan ahead.

Yep, the Canada+USA plan includes data, text and calls on both sides of the border—no roaming fees while you’re in those zones.

You can switch your plan before your next payment cycle. No fee to change, just make sure the change is confirmed before the next cycle starts.

No need to buy a USA Add-On if you’ve already got the Canada+USA plan.

Add-Ons are one-time only. They kick in right away and last for your current and next billing, so no need to keep them longer than needed.

Here are addtionnal details: https://fizz.ca/en/mobile/canada-us?ADDONS[0]=18&CVRG=109&DATA=106&PLAN=3&SMS=223&VOICE=90&WIZARD=mobile
Hope that helps clear things up.

Andrei_ref_R7VK1 · June 27

@Bhizz said:

@swatt_code_K2HJV said:
I do not understand why this post is not available anymore in french.

This discussion is still active right here: forum.fizz.ca/en/discussion/2641335/la-parole-est-a-vous/p1 ⬅️

It's not, it was closed by @Whizz long time ago.

FizzyFizz JQMPM · July 3

@Nat08 said:
Welcome to the community! 😊 It’s great to see the Fizz team getting involved directly — it really adds a human touch.

I’d love to see topics like:
• Tips to maximize points and rewards (especially for multi-line users)
• Clear comparisons of Fizz phones with reward offers vs outside deals
• Best practices for sharing data between accounts
• Updates on new features or upcoming promos

Looking forward to connecting more with the team and fellow Fizzers!

Those are great suggestions right there!

max270 · July 3

I would like an explanation of the price difference between SIM cards in Quebec and outside of Quebec.

G225 code IRSGE · July 4

@max270 said:
I would like an explanation of the price difference between SIM cards in Quebec and outside of Quebec.

Good question ask to @Whizz for this. E-sim is free

umtabasu · July 7

Thanks for the Youtube Channel!

7otre111ajeste · July 19

hi guyz yesterday i needed the support service to solve a problem with the new sim and everything was perfect. the guy was cool and super comprehensive and he help me qwickly. just sharing my positive experience haha

BlueAardvark470 · August 1

Fizz can you please fix your customer support. Rob the 24/7 assistant isn’t very helpful for most issues

Alexsolo · August 19

@Bhizz said:
Hello to all Fizzers. We are a brand new team eager to connect with this great and wonderful Fizz Community Hub. We want to get to know you, and we want you to feel at home here.
What topics would you like us to cover in the coming weeks?

I would like a feature to hide all "closed" conversation threads on the forum, so that I can easily respond to threads that are not yet concluded.

Bhizz · August 19

@max270 said:
I would like an explanation of the price difference between SIM cards in Quebec and outside of Quebec.

Thanks for bringing that up. The price difference between SIM cards inside and outside Quebec reflects regional market conditions and regulations that can impact pricing. We understand it raises questions, and we’ll make sure to pass along your comment to our team 📲

Bhizz · August 19

@G225 code IRSGE said:

@max270 said:
I would like an explanation of the price difference between SIM cards in Quebec and outside of Quebec.

Good question ask to @Whizz for this. E-sim is free

Appreciate the tag.

That’s right, eSIM comes at no cost, but just a heads-up: availability and requirements can depend on your device and plan.

Bhizz · August 19

@umtabasu said:
Thanks for the Youtube Channel!

You’re very welcome, we're glad you like it. Here’s the link in case anyone wants to check it out: https://www.youtube.com/@fizz_ca

Bhizz · August 19

@7otre111ajeste said:
hi guyz yesterday i needed the support service to solve a problem with the new sim and everything was perfect. the guy was cool and super comprehensive and he help me qwickly. just sharing my positive experience haha

Thanks a ton for sharing your positive vibes. Glad our support team got you sorted out quickly and smoothly. that’s what we’re here for.

Enjoy your Fizz experience.⚡️

Bhizz · August 19

@BlueAardvark470 said:
Fizz can you please fix your customer support. Rob the 24/7 assistant isn’t very helpful for most issues

Hey, sorry Rob didn’t quite hit the mark this time. We’re working on it and aiming to make your experience smoother next time.

Bhizz · August 22

@Alexsolo said:

@Bhizz said:
Hello to all Fizzers. We are a brand new team eager to connect with this great and wonderful Fizz Community Hub. We want to get to know you, and we want you to feel at home here.
What topics would you like us to cover in the coming weeks?

I would like a feature to hide all "closed" conversation threads on the forum, so that I can easily respond to threads that are not yet concluded.

Thanks for the suggestion. That sounds like a really useful feature for keeping the forum organized. I’ll pass this feedback along to the team for consideration.

The floor is yours!

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