The floor is yours!
Comments
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technical support isnt the best but all the rest is really great i love it0
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I love how affordable and flexible Fizz is! The prices are great, the data perks are super useful, and the rollover feature is a game-changer. Seriously, no complaints about the value we’re getting here! 🚀
That said, I just wish there wasn’t a waiting period when changing mobile plans or adding Benefizz rewards. It would be so much better if we could apply changes instantly instead of waiting for the next billing cycle. Sometimes you just need a quick adjustment, right?
Anyone else feel the same? Do you think Fizz will ever make these changes faster? 🤔
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Unfortunately you have to make some compromises!
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I would love to have Fizz Wallet feature enabled in my province, BC, Canada. I am waiting for that for a long time.0
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Hopefully it will come soon
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That would be a nice improvement.
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Hopefully it will come for other provinces other than QC. It's a very convenient feature
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That would be nice!
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For real 100%!
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I understand and hope they will allow more flexibility one day 🙏
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Wishing it will be available for you soon! 😊
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Flexibility for what?
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It seems to me that Fizz already has a lot of flexibility!
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Fizz Wallet for all provinces. It's weird the quotes didn't show...
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That would be nice
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It's great to get rid of the unlimited sms fee and pay per use through the wallet
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Yes, all I'm waiting for to do it is RCS for iphone!
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I am thinking of adopting this method too !
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@Oli 64JKA said:
Is that a hint??? Hopefully its coming soon!Good question, we like to keep things exciting. However, any news will be posted on the forum and our social networks. Stay tuned ⚡️
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@OutlanderFan99 said:
More points and rewards for your long standing clients!Let's see what we can do ✌️
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@Gramart said:
Volte is already active! What do you mean?Indeed, Volte is already activated! If you'd like more information on why it's important and how it works, here's a detailed article: https://fizz.ca/en/faq/why-volte-important. Feel free to reach out if you have more questions!
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@val224 said:
The option to change the coverage area is not really convinent since I have to wait the whole month to make the changemnet while I needed it a few days after the payments and ended up paying two times for adds on in the new area...Hey! We hear you – having to wait a full month for a coverage change isn’t always ideal. While add-ons are a quick fix, we appreciate your feedback and will share it with the team. Always looking for ways to improve.
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@bouzianet said:
technical support isnt the best but all the rest is really great i love itWhat can we do to improve your experience? We're always open to suggestions and ideas for improvement @bouzianet 🙂
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A small thing that would help support is to make the chat bubble more accesible I alway have to hunt that thing.
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@the_lebuis said:
A small thing that would help support is to make the chat bubble more accesible I alway have to hunt that thing.Yes that would be nice!
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@the_lebuis said:
A small thing that would help support is to make the chat bubble more accesible I alway have to hunt that thing.Any improvements will be welcome.
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Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.0
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@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.To date, never had a problem with support!
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@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.Keeping the same price forever is also pretty nice!
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@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.@Bois_3ISKD said:
@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.To date, never had a problem with support!
Let's say that the fact that you cannot quickly call them to solve an issue can be limiting at times
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@Oli 64JKA said:
@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.Keeping the same price forever is also pretty nice!
That's a nice perk!
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@Gramart said:
@Oli 64JKA said:
@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.Keeping the same price forever is also pretty nice!
That's a nice perk!
Yes! Other compagnies keep increasing their current customer price.
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@Gramart said:
@Oli 64JKA said:
@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.Keeping the same price forever is also pretty nice!
That's a nice perk!
I like Fizz for their bonuses and gifts!
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@Oli 64JKA said:
@Gramart said:
@Oli 64JKA said:
@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.Keeping the same price forever is also pretty nice!
That's a nice perk!
Yes! Other compagnies keep increasing their current customer price.
Yeah you are right! Keeping the same price and being able to change your plan as often as you want is great!
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@Bois_3ISKD said:
@Gramart said:
@Oli 64JKA said:
@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.Keeping the same price forever is also pretty nice!
That's a nice perk!
I like Fizz for their bonuses and gifts!
Data gifts are always appreciated!
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@Gramart said:
@Oli 64JKA said:
@Gramart said:
@Oli 64JKA said:
@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.Keeping the same price forever is also pretty nice!
That's a nice perk!
Yes! Other compagnies keep increasing their current customer price.
Yeah you are right! Keeping the same price and being able to change your plan as often as you want is great!
Yes! Hopefully it wont change in the survey they are doing right now they are asking if we prefer all online service or being able to call etc.
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@Oli 64JKA said:
@Gramart said:
@Oli 64JKA said:
@Gramart said:
@Oli 64JKA said:
@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.Keeping the same price forever is also pretty nice!
That's a nice perk!
Yes! Other compagnies keep increasing their current customer price.
Yeah you are right! Keeping the same price and being able to change your plan as often as you want is great!
Yes! Hopefully it wont change in the survey they are doing right now they are asking if we prefer all online service or being able to call etc.
I'm fine with the online services as long as they need to keep the price down
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Tech support is weak but this forum is great! Don't you think?0
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@Euclide99 said:
Tech support is weak but this forum is great! Don't you think?Yes customer support could be better but the pricing is good!
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@Gramart said:
@Oli 64JKA said:
@Gramart said:
@Oli 64JKA said:
@Gramart said:
@Oli 64JKA said:
@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.Keeping the same price forever is also pretty nice!
That's a nice perk!
Yes! Other compagnies keep increasing their current customer price.
Yeah you are right! Keeping the same price and being able to change your plan as often as you want is great!
Yes! Hopefully it wont change in the survey they are doing right now they are asking if we prefer all online service or being able to call etc.
I'm fine with the online services as long as they need to keep the price down
Same I rater have a better price!
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@Oli 64JKA said:
@Gramart said:
@Oli 64JKA said:
@Gramart said:
@Oli 64JKA said:
@Gramart said:
@Oli 64JKA said:
@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.Keeping the same price forever is also pretty nice!
That's a nice perk!
Yes! Other compagnies keep increasing their current customer price.
Yeah you are right! Keeping the same price and being able to change your plan as often as you want is great!
Yes! Hopefully it wont change in the survey they are doing right now they are asking if we prefer all online service or being able to call etc.
I'm fine with the online services as long as they need to keep the price down
Same I rater have a better price!
... and hopefully I will not need assistance in the foreseeable future
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@the_lebuis said:
A small thing that would help support is to make the chat bubble more accesible I alway have to hunt that thing.Thanks for the feedback, it’s a detail that can make a real difference. To access the chat, scroll down on this page and click the green “Chat with an agent” button: https://fizz.ca/en/support.
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@Kem6otame said:
Indeed, technical support is a weak component of Fizz. However, as I get low cost, I am fine with it.Hi and thank you for your feedback. We understand that technical support can sometimes be a weak point, and we truly appreciate your understanding. At Fizz, we aim to provide affordable service while continuously working to improve the customer experience. Feel free to share any suggestions or needs you may have – we're always here to listen and serve you better. 😊
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@Euclide99 said:
Tech support is weak but this forum is great! Don't you think?Thanks for sharing your thoughts. We're glad you're enjoying the forum—it's full of helpful members. That said, if you’ve had a less-than-ideal experience with tech support, we’d really like to hear more so we can improve.
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I just hit the CAPTCHA today and had to select images for 3-4 minutes. Many websites have switch to other protection methods. FIZZ should think about this too since there are way better methods. I'm happy I don't have to login everyday else I would just quit.
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@fracine16 said:
I just hit the CAPTCHA today and had to select images for 3-4 minutes. Many websites have switch to other protection methods. FIZZ should think about this too since there are way better methods. I'm happy I don't have to login everyday else I would just quit.Idon't have a CAPTCHA and I login often. Use the chat to ask about it. It's surely possible to take it off.
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@SuperFrizz 5CQ2W said:
@fracine16 said:
I just hit the CAPTCHA today and had to select images for 3-4 minutes. Many websites have switch to other protection methods. FIZZ should think about this too since there are way better methods. I'm happy I don't have to login everyday else I would just quit.Idon't have a CAPTCHA and I login often. Use the chat to ask about it. It's surely possible to take it off.
For several months now, I have had almost no CAPCHA left.
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