Samsung Tizen App not in the the store

SimonR
SimonR Posts: 5 ✭
in TV
I have two recent (2024) Samsung Tizen Based TVs :QN32Q60CAFXZC and QN55Q60CAFXZC. The list of compatible devices (https://fizz.ca/en/faq/how-connect-device-view-my-tv-content) says that it should be supported (not in the excluded list of Samsung Tizen TV) but the app is not on the app store. Any insight?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 10,422 ✭✭
    edited February 24

    Hi @SimonR

    Did you try to ask the support https://fizz.ca/en/support

    I tested and for me is working, be sure to use the Canadian Market, and also to not use a VPN

  • SimonR
    SimonR Posts: 5 ✭
    Hi @elena code xzi4t

    I checked that my Samsung account is set to the Canada region and I'm not using a VPN. I also tried the online procedure to change the country using the reset and the Mute->Volume Up->Channel Up->Mute. While it allows me to change the country, after the 45 minute complete re-setup of my tv, I still don't have the Fizz TV app in the store. I do have other Canadian apps like Crave, ICI Tou.tv, TSN, ...

    I've tried contacting the chat support and got canned non-useful answers.

    I'm not sure what I should do next. I'm not interested in watching the tv through an Apple TV/Fire Stick.
  • elena code xzi4t
    elena code xzi4t Posts: 10,422 ✭✭

    Hi @SimonR

    For me is working

    Screenshot 2025-02-25 at 7.18.55 AM.png

    Probably you need to contact the support to check with them, I am using my firestick, therefore, I only try to see if it was there https://fizz.ca/en/support

  • SimonR
    SimonR Posts: 5 ✭
    I will try to contact them again.

    Not sure how to post a picture but I’m only getting YouTube videos.
  • elena code xzi4t
    elena code xzi4t Posts: 10,422 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6986802#Comment_6986802

    The first 7-10 days in the forum you are limited and the post are delayed waiting the moderator approval

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