Samsung Tizen App not in the the store

SimonR
SimonR Posts: 5 ✭✭
edited February 27 in TV
I have two recent (2024) Samsung Tizen Based TVs :QN32Q60CAFXZC and QN55Q60CAFXZC. The list of compatible devices (https://fizz.ca/en/faq/how-connect-device-view-my-tv-content) says that it should be supported (not in the excluded list of Samsung Tizen TV) but the app is not on the app store. Any insight?

Best Answer

  • Whizz
    Whizz Posts: 24,701 admin
    Answer ✓

    Hello SimonR 

    Following my verification, one of my colleagues already opened a ticket to our technical team regarding your concern. You can view it and track its progress by accessing your account → My settings → My tickets.
    Once we have a response from them, we will reach out to you via email. Rest assured as they will try their best to solve this as soon as possible.
    Thanks for your kind understanding and cooperation!

    In the meantime, feel free to contact us directly if you have other questions https://fizz.ca/en/support

    Have a lovely rest of the night!

    -Ingrid, Community Moderator 

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,624 ✭✭
    edited February 24

    Hi @SimonR

    Did you try to ask the support https://fizz.ca/en/support

    I tested and for me is working, be sure to use the Canadian Market, and also to not use a VPN

  • SimonR
    SimonR Posts: 5 ✭✭
    Hi @elena code xzi4t

    I checked that my Samsung account is set to the Canada region and I'm not using a VPN. I also tried the online procedure to change the country using the reset and the Mute->Volume Up->Channel Up->Mute. While it allows me to change the country, after the 45 minute complete re-setup of my tv, I still don't have the Fizz TV app in the store. I do have other Canadian apps like Crave, ICI Tou.tv, TSN, ...

    I've tried contacting the chat support and got canned non-useful answers.

    I'm not sure what I should do next. I'm not interested in watching the tv through an Apple TV/Fire Stick.
  • elena code xzi4t
    elena code xzi4t Posts: 11,624 ✭✭

    Hi @SimonR

    For me is working

    Screenshot 2025-02-25 at 7.18.55 AM.png

    Probably you need to contact the support to check with them, I am using my firestick, therefore, I only try to see if it was there https://fizz.ca/en/support

  • SimonR
    SimonR Posts: 5 ✭✭
    I will try to contact them again.

    Not sure how to post a picture but I’m only getting YouTube videos.
  • elena code xzi4t
    elena code xzi4t Posts: 11,624 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6986802#Comment_6986802

    The first 7-10 days in the forum you are limited and the post are delayed waiting the moderator approval

This discussion has been closed.

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