Why am I getting the error "message not sent: service not activated on network" when I have data

srbotto · January 31

I have a ton of data available but am not able to send group texts. I keep getting the error "message not sent: service not activated on network". Why? What can I do?

elena code xzi4t · January 31

Hi @srbotto

Can you try to reboot the phone to see if this solve the problem

srbotto · January 31

I did this (held the power and up volume button) twice already and it didn't help. :(

BlueGiant_L57D2 · January 31

Hi @srbotto,

Are you able to make calls?

Have you tried removing your SIM card and then reinserting it?

If that doesn't work, you can try resetting your phone's network settings.

elena code xzi4t · January 31

https://forum.fizz.ca/en/discussion/comment/6974096#Comment_6974096

If you are using an Android double check if the APN is well configured, https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

You can also think to reset the network settings, however, you must know that this will erase all the wifi and bluetooth configuration

su4u Code: QXWNH · January 31

configure APN

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

David D. 37191 · January 31

https://forum.fizz.ca/en/discussion/2658206/why-am-i-getting-the-error-message-not-sent-service-not-activated-on-network-when-i-have-data

VoLTE issue? have you changed Sim card?

BradDoell · January 31

Hi @srbotto

Have a look at this FAQ to see if there is anything in there that helps.

https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

Cheers,

Brad

DanielaP · 7:08AM

Can you use any DATA?

Why am I getting the error "message not sent: service not activated on network" when I have data

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