Why am I getting the error "message not sent: service not activated on network" when I have data
Answers
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Hi @srbotto
Can you try to reboot the phone to see if this solve the problem
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I did this (held the power and up volume button) twice already and it didn't help. :(
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Hi @srbotto,
Are you able to make calls?
Have you tried removing your SIM card and then reinserting it?
If that doesn't work, you can try resetting your phone's network settings.
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If you are using an Android double check if the APN is well configured,
You can also think to reset the network settings, however, you must know that this will erase all the wifi and bluetooth configuration
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configure APN
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VoLTE issue? have you changed Sim card?
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Can you use any DATA?
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Hello srbotto ,
Sorry to hear about the issue.
I see that the users here gave you multiple troubleshooting steps which I hope you followed and if nothing helped, I suggest you reach our colleagues on Live chat : so they can escalate a ticket to address the issue.
Thank you for your understanding.
Have a good one,
Raul, Community Moderator0
