Trying to order a SIM card. Payment keeps getting rejected

Glenda
Glenda Posts: 2 ✭
edited November 11 in My Mobile
I am trying to purchase a SIM card and phone plan but my credit card keeps getting rejected. Please help

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭

    dis you try to contact the credit card institution to see if they are the one denying the payment

    Otherwise you can contact the fizz support to check with them

  • Tya
    Tya Posts: 110 ✭✭

    try another credit card!

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,393 ✭✭

    Hi read this: Which payment methods can I use? | Fizz

    If problem, contact Fizz: Contact us | Fizz or send private message to @Whizz

  • Whizz
    Whizz Posts: 23,045 admin

    Hello @Glenda ,

    Sorry to hear about the issue.

    I verified your account and it appears that the card is blocked on our side for security reasons.

    In this case, I advise you to reach our customer service on Live chat : https://fizz.ca/en/support as our team will need to request a few documents and have the issue escalated further.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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