Trying to order a SIM card. Payment keeps getting rejected

Glenda

I am trying to purchase a SIM card and phone plan but my credit card keeps getting rejected. Please help

elena code xzi4t

dis you try to contact the credit card institution to see if they are the one denying the payment

Otherwise you can contact the fizz support to check with them

Tya

try another credit card!

G225 code IRSGE

Hi read this: Which payment methods can I use? | Fizz

If problem, contact Fizz: Contact us | Fizz or send private message to @Whizz

Whizz

Hello @Glenda ,

Sorry to hear about the issue.

I verified your account and it appears that the card is blocked on our side for security reasons.

In this case, I advise you to reach our customer service on Live chat : https://fizz.ca/en/support as our team will need to request a few documents and have the issue escalated further.

Thank you for your understanding.
Have a good one,
Raul, Community Moderator