Internet Plan Change Request Cancelled A Few Days Before The Next Bill Cycle

KDVO
KDVO Posts: 4
edited September 21 in Internet
On September 5th, I changed my internet plan from a 120Mbps plan, which I currently pay $52 before tax, to a 200Mbps plan priced at $44 before tax. Shortly after the change, I received a formal Home Internet Services Agreement detailing the updated payment of $44 with 200Mbps for the next bill cycle on September 22nd. However, today, I received an email from Fizz stating that my change has been cancelled, saying that the 200 Mbps plan is no longer available. Can anyone help me?

Best Answer

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,499 ✭✭
    edited September 18 Answer ✓

    Hi, The 200 package has been withdrawn.

    It no longer exists. Now, it's 30 - 60 - 400 - 500 and 940 mbps.

    The 200 package has been withdrawn. It no longer exists. Now it's 30 - 60 - 400 - 500 - 940.

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