No internet
The led lights are lightibg up correctly , all yellow not blinking except the upload and download which are blue and not blinking , but the weird thing is I have no internet access , I tried with a RJ45 and still no internet any suggestions please ?
Best Answer
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Hi @seifoun
Probably is not provisioned
You can always contact the support,
Contact us, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.0
Answers
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Hello seifoun,
Thank you for your post.
I am sorry to hear about the situation encountered with your internet services.
After making the necessary verifications into my tools I was able to see that the modem appears to be offline.
In this case, I kindly suggest you to verify again the cables, the coaxial to be well screwed and not damaged in any way.
Also, try to plug the modem in a different power socket.
If it will still not, you can contact the customer service agents in order for them to assist you.
To do that, access this link: https://fizz.ca/en/support and ask for a customer service agent.
Your cooperation is highly appreciated.
Have a great day.
-Lavinia, Community Moderator0 -
No one ever gets the green bumble, I sent messages on facebook and no one got back to me , the billing cycle is counting the days and I don't have access to my internet , I honestly never saw an internet provider without a live customer support or even à phone number to call in case of an emergency0
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