No internet
The led lights are lightibg up correctly , all yellow not blinking except the upload and download which are blue and not blinking , but the weird thing is I have no internet access , I tried with a RJ45 and still no internet any suggestions please ?
Best Answer
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Hi @seifoun
Probably is not provisioned
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Answers
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Hello seifoun,
Thank you for your post.
I am sorry to hear about the situation encountered with your internet services.
After making the necessary verifications into my tools I was able to see that the modem appears to be offline.
In this case, I kindly suggest you to verify again the cables, the coaxial to be well screwed and not damaged in any way.
Also, try to plug the modem in a different power socket.
If it will still not, you can contact the customer service agents in order for them to assist you.
To do that, access this link: https://fizz.ca/en/support and ask for a customer service agent.
Your cooperation is highly appreciated.
Have a great day.
-Lavinia, Community Moderator0 -
No one ever gets the green bumble, I sent messages on facebook and no one got back to me , the billing cycle is counting the days and I don't have access to my internet , I honestly never saw an internet provider without a live customer support or even à phone number to call in case of an emergency0
